Accu-Chek Mobile

This message appears at the start of a test if the test cassette is only valid for 10 more days. The message is repeated when the test cassette is only valid for 5, 2 and 1 more day(s). 

This message appears when the batteries are almost empty. It appears every time you turn the meter off and if you have not yet changed the batteries. After the message appears for the first time, you can still perform about 50 tests.

• Change the batteries as soon as possible.
• You need 2 alkaline-manganese batteries type AAA, LR 03, AM 4 or micro (1.5 V) or 2 lithium batteries type AAA, FR 03, L 92 or 2 rechargeable NiMH batteries (type AAA). Always replace both batteries at the same time. Refer to manual.

With the batteries supplied, you can perform approximately 500 tests or perform tests for about 1 year.

This message appears at the start of a test if the ambient temperature or the temperature of the meter is between +8 and +10 °C or between +40 and +42 °C. Select whether you wish to Test or Quit.

This message appears at the start of a test if the ambient temperature or the temperature of the meter is between +8 and +10 °C or between +40 and +42 °C. 2 Select whether you wish to Test or Quit.

The use by period or use by date of the test cassette is exceeded. Insert a new test cassette in the meter.

The test cassette in the meter is empty.  Insert a new test cassette in the meter.

The test cassette in the meter is defective.   Remove the test cassette from the meter and re-insert it. If the message persists, insert a new test cassette in the meter.

The test cassette is not recognized by the meter as valid.  Insert a new test cassette in the meter.

There is no test cassette in the meter.

Insert a new test cassette in the meter

There will be meters with different serial numbers as U10xxxxxxxx or U11xxxxxxxx  that differ in  E-3 error message and show a new E-5 error message.

Serial number:  with U10xxxxxxxx

Your blood glucose value may be very low.

If the way you feel agrees with a very low blood glucose value, immediately follow the relevant instructions given by your healthcare professional. Repeat the test afterwards.

A meter error has occurred.  If the error message is still displayed after turning the meter on again, please contact Accu-Chek Enquiry Line 1800 251 816.

The primary reason for the error message in the meter with serial number U1000xxx is incorrect blood application.

Serial number:  with U11xxxxxxxx

Your blood glucose value may be very low.

If a very low blood glucose value matches how you feel, follow the relevant instructions given by your healthcare professional immediately. Repeat the test afterwards.

A meter error has occurred or the meter is defective.

If the error message is still displayed after turning the meter on again, contact Accu-Chek Enquiry Line 1800 251 816. The meter may be defective.

Serial number: U10xxxxxxxx

The test area has drawn up too little blood or control solution.

Repeat the test with a larger amount of blood or control solution.

Serial number: U10xxxxxxxx

The test area has drawn up too little blood or control solution.

Repeat the test with a larger amount of blood. Apply the blood drop to the center of the test area.

Serial number: U11xxxxxxxx

You have applied too little blood to the test area.

OR

You did not apply the blood to the center of the test area or applied it too much to one side.

Repeat the test with a larger amount of blood. Apply the blood drop to the center of the test area.

Remove the dirt inside the tip of the cassette and, if necessary, carefully clean the measuring optics. Select if you want to go directly to the Clean menu.

You...

• have not washed your fingers or they are soiled or sticky.
• applied a contaminated blood drop (for example, due to food or drink residue on your finger).
• pressed your finger on the test area.
• moved the tape of the test cassette.
• smeared the blood on the test area.
• were trembling or shaking.
• did not remove your finger from the test area as soon as you heard the beep tone.

Wash your hands with warm water and soap and rinse well. Dry your hands thoroughly with a clean towel before obtaining blood.

Touch the test area gently and steadily with the blood drop or control solution. Apply the blood drop or control solution to the center of the test area. Avoid trembling or shaky movements.

Remove your finger from the test area as soon as the beep tone sounds and Test in progress is displayed. The beep tone helps you to obtain a reliable test result.

Move into the shade or shield the meter, for example, with your body.

Repeat the test.

Do not apply blood or control solution to the test area until the prompt Apply drop is displayed.

Repeat the test.

If the error message reappears after turning the meter on again:

contact Accu-Chek Enquiry Line on 1800 251 816.

Move to a place where the temperature is at least +10 °C and wait for the temperature of the meter to adjust to this temperature.

Move to a place where the temperature is at most  +40 °C and wait for the temperature of the meter to adjust to this temperature.

Insert two new batteries.

XX.X is also displayed when no test results are saved in the meter.

The meter measures blood glucose values in the interval from 0.6 to 33.3 mmol/L (10-600mg/dL).

If the test result is outside this interval, one of the following symbols is displayed:

Meaning:

The test result is lower than 0.6 mmol/L (10 mg/dL). The screen may indicate that your blood glucose value is very low (possibly a severe hypoglycemia).

Follow the relevant instructions given by your healthcare professional immediately and repeat the test.

The meter measures blood glucose values in the interval from 0.6 to 33.3 mmol/L (10-600mg/dL).

If the test result is outside this interval, one of the following symbols is displayed:

Meaning:

The test result is higher than 33.3 mmol/L (600 mg/dL).  The screen may indicate that your blood glucose value is very high (possibly a severe hyperglycemia).

Follow the relevant instructions given by your healthcare professional immediately and repeat the test.