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Frequently Asked Questions

General questions

You can set a test reminder after a test has been performed. These reminders can be set to occur in 1, 1.5, 2, or 3 hours in the future and occur only once. In addition up to 7 standard individually programmable test reminders, which are repeated daily, can be set. When either type of test reminder occurs, the user can directly initiate a new test via the user interface.

You can set the volume of system tones to one of 5 different levels, with the lowermost level being Mute.

You can set the brightness of the display to one of 3 levels. The lower the brightness level, the longer the battery life will be.

In the event of the meter becoming soiled through improper use, cleaning it may become necessary (refer to user’s manual). The mode of operation of the meter with the test cassette means that the meter will not normally come into contact with blood or control solution.

The validity of the test cassette depends on the use by period and the use by date.

  • Use by period: A period of 90 days in which the test cassette must be used up after the foil cover of the plastic container was opened. The use by period in days is printed on the box and in the package insert of the test cassette.
  • Use by date: Date up to which a test cassette stored in a closed plastic container is valid. The use by date is shown on the box of the test cassette/foil-sealed plastic container.

All reactive test areas are sensitive to humidity. The test cassette is delivered in a primary packaging that contains a desiccant which protects the reactive areas for 18 months (shelf life) from humidity, starting with the coding process at Roche Diabetes Care production. A desiccant is also integrated in the body of the cassette, providing a 90 days on-board stability. Once the primary packaging is opened, the stability is 90 days. When the cassette is inserted into the meter, the meter tracks the remaining onboard stability.

You can reinsert the cassette into the meter if the test cassette has unused tests and has not yet expired. The meter recognises the cassette, the number of available tests and the validity.

The Accu-Chek Mobile meter checks the validity of the test cassette. If either of the two dates – use by period or use by date – is exceeded, you will not be able to perform any more tests with this test cassette. If you start a test and the validity of the cassette is about to expire shortly or has already expired, the meter will inform you of this. The first notification appears 10 days before the validity of the cassette expires, the following appear 5, 2 and 1 day(s) before expiry. If the validity of the test cassette has expired, a message appears which informs about the expiry of the cassette and asks you to insert a new cassette.

You can change the batteries while having a cassette inserted.

NO, The Accu-Chek Mobile meter and the Accu-Chek FastClix lancing device are intended for patient self-monitoring by one and the same person only. They must not be used to test blood glucose from more than one person as they do not incorporate any features to guard against cross infection. The meter and the lancing device are not to be shared between family members or used by healthcare professionals to obtain blood or test blood glucose from more than one person.

The FastClix lancing device is for single patient use only. The same device must not be used on multiple patients.

Results and settings remain saved in the meter while batteries are changed or if the meter is stored without batteries.

The system cannot be used for neonates.

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