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Contact Us

This information is for our New Zealand customers only

Contact Us

If you have a question or concern relating to Accu-Chek products, please call or email us using the form below. Emails will be attended to during normal business hours. Please allow up to 72hrs for a response.

Please note that this site is not intended or designed for reporting product related adverse events to our company. To report a product related adverse event please phone Accu-Chek on 0800 696 696.

For Insulin Pump customers, the Accu-Chek Pump Hot Line is 0800 696 696 and is available 24 hours, 7 days a week, including public holidays.

In the event of a health emergency please contact your local Emergency Services or seek advice from your healthcare professional.


Accu-Chek Enquiry Line:

Accu-Chek product enquiries or sales: 0800 802 299
Accu-Chek Pump Hot Line (24/7 support): 0800 696 696 available 24 hours, 7 days a week, including public holidays.
Hours: 8:30am to 5:00pm NZST Monday to Friday excluding public holidays


About our New Zealand Agent:

Roche Diagnostics NZ Ltd has appointed Talgram Health (NZ) Ltd to act as their New Zealand agents for Diabetes Care product portfolio. Please note that this arrangement doesn’t affect other products and services from Roche Diagnostics NZ Ltd. Roche Diabetes Care will continue to be the legal manufacturer responsible for production and quality control of these products.

Talgram Health (NZ) Ltd
6 Clayton Street
Auckland 1023


Privacy statement: Roche Diagnostics Australia (RDA) guarantees that the information collected is confidential and will not be disclosed to other parties except those involved in the administration of this program. By providing your information, you agree to RDA or its associated agency contacting you for direct marketing and/or marketing research for an indefinite period. You may opt out of the above mentioned activities at any time in the future by contacting RDA.