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Please note:

  • Please check the list of compatible devices here www.accu-chek.com.au/accu-chek-connect-compatible-devices 
  • Please note that you must have the Accu-Chek Connect app installed on your smartphone before this support request is sent. We are unable to support you with general help in downloading of apps
  • If you have issues with pairing your Accu-Chek Guide meter with the Accu-Chek Connect App, we recommend that you follow the steps in the introductory app tour, before raising this support request.

 

Please note: 
  • You must have an Accu-Chek Connect online account set up before this support request is sent. We are unable to support you with general help in creating a account 

Learn how to use Accu-Chek meters, lancing devices and diabetes management tools at training videos can be viewed at www.accu-chek.com.au and www.youtube.com/accuchek

Privacy statement: Roche Diabetes Care Australia (RDCA) respects your privacy. We collect your information for the purpose of your interaction with us and for research and marketing. We do not sell your personal information to third parties. Our full privacy statement is available on our website www.accu-chek.com.au. You may opt out of the above mentioned activities at any time in the future by contacting RDCA. Phone: 1800 251 816. Email: australia.dc_privacy-request@roche.com or Mail: Privacy Officer, Roche Diabetes Care Australia, PO Box 955, Castle Hill NSW 1765.