Thank you for visiting www.accu-chek.com.au.
If you have a question or concern relating to Accu-Chek products, please phone our Sydney based team on 1800 251 816.
For all other enquiries, please complete the below form and a staff member will get back to you within 3 business days.
I consent to my data being processed for the purposes outlined below and in accordance with the Roche Privacy Policy.
Roche Diabetes Care Australia Pty Ltd ("Roche") collects your personal information ("Data") in order to respond to your inquiry; and fulfil your request for information relating to Roche products. If you choose not to provide Data to Roche through this form, we may be unable to respond to your message or fulfil your request for information, and kindly ask that you use other channels to contact us.
Your Data may be stored on, accessed or processed by and shared with other affiliates within the global Roche Group, third-parties working with Roche or Roche affiliates located both within and outside of Australia, regulatory authorities or as required by law.
Roche does not expect to collect identifiable sensitive Data, such as medical history and health information, through this form. If you include any sensitive Data about an identifiable person in this form, Roche will only use it for the purposes of responding to your inquiry, fulfilling your request for information, or fulfilling our regulatory or legal obligations. Roche will not share sensitive Data without explicit consent except in accordance with any exceptions contained in the Privacy Act 1988 (Cth).
By including personal information of another person in the form, you represent the lawfulness of processing of such personal information, including availability of any required consents from the person.
Roche Privacy Policy includes important information about how Roche collects, uses and discloses your Data, how you can access or seek correction of your Data, how you can complain about a breach of the Privacy Act 1988 (Cth) and how we will deal with a complaint of that nature.
Please note that this site is not intended or designed for reporting product related adverse events to our company. To report a product related adverse event please contact the Accu-Chek Enquiry Line directly on 1800 251 816 for Australia or 0800 658 814 for New Zealand.
In the event of a health emergency please contact Emergency Services on 000 or seek advice from your healthcare professional.
For customer support you can also reach us via email at [email protected]. Thank you for your understanding, we apologise for any inconvenience.
Accu-Chek Enquiry Line AUSTRALIA:
Phone:1800 251 816 (toll free)Hours: 9:00am to 5:00pm AESTMonday to Friday excluding public holidaysEmail: [email protected]Postal Address: Roche Diabetes Care, PO Box 6266, North Ryde NSW 2113Office Address: Roche Diabetes Care, 2 Julius Ave, North Ryde NSW 2113
Accu-Chek Pump Support Line AUSTRALIA:
Phone:1800 633 457 (toll free)Hours: 24 hours, 7 days a week
Accu-Chek Enquiry Line NEW ZEALAND:
The distribution of Roche Diabetes Care products and services within New Zealand is managed by:Universal Specialities Limited (USL Medical)494 Rosebank Road, Avondale, Auckland 1026, New ZealandP O Box 15645, New Lynn, Auckland 0640, New ZealandEmail- [email protected]Phone - 0800 658 814