Please note that this site is not intended or designed for reporting product related adverse events to our company. To report a product related adverse event please contact the Accu-Chek Enquiry Line directly on 1800 251 816 for Australia or 0800 658 814 for New Zealand.
In the event of a health emergency please contact Emergency Services on 000 or seek advice from your healthcare professional.
Please note in view of the current COVID19 situation there may be some delays in attending to your call to the Accu Chek Enquiry Line. For customer support you can also reach us via email at firstname.lastname@example.org. Thank you for your understanding, we apologise for any inconvenience.
Accu-Chek Enquiry Line AUSTRALIA:
Phone:1800 251 816 (toll free)
Hours: 9:00am to 5:00pm AEST
Monday to Friday excluding public holidays
Postal Address: Roche Diabetes Care, PO Box 6266, North Ryde NSW 2113
Office Address: Roche Diabetes Care, 2 Julius Ave, North Ryde NSW 2113
To order batteries for your Accu-Chek blood glucose meter click here.
Accu-Chek Enquiry Line NEW ZEALAND:
The distribution of Roche Diabetes Care products and services within New Zealand is managed by
Universal Specialities Limited (USL Medical)
494 Rosebank Road, Avondale, Auckland 1026, New Zealand
P O Box 15645, New Lynn, Auckland 0640, New Zealand
Email - email@example.com
Phone - 0800 658 814