Please note that this site is not intended or designed for reporting product related adverse events to our company. To report a product related adverse event please contact the Accu-Chek Enquiry Line directly on 1800 251 816 for Australia or 0800 658 814 for New Zealand.
In the event of a health emergency please contact Emergency Services on 000 or seek advice from your healthcare professional.
For customer support you can also reach us via email at [email protected]. Thank you for your understanding, we apologise for any inconvenience.
Accu-Chek Enquiry Line AUSTRALIA:
Phone:1800 251 816 (toll free)
Hours: 9:00am to 5:00pm AEST
Monday to Friday excluding public holidays
Email: [email protected]
Postal Address: Roche Diabetes Care, PO Box 6266, North Ryde NSW 2113
Office Address: Roche Diabetes Care, 2 Julius Ave, North Ryde NSW 2113
Accu-Chek Pump Support Line AUSTRALIA:
Phone:1800 633 457 (toll free)
Hours: 24 hours, 7 days a week
Accu-Chek Enquiry Line NEW ZEALAND:
The distribution of Roche Diabetes Care products and services within New Zealand is managed by:
Universal Specialities Limited (USL Medical)
494 Rosebank Road, Avondale, Auckland 1026, New Zealand
P O Box 15645, New Lynn, Auckland 0640, New Zealand
Email- [email protected]
Phone - 0800 658 814