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Contact Us

Thank you for visiting

If you have a question or concern relating to Accu-Chek products, please call or email us.

Emails will be attended to during normal business hours. Please allow up to 72hrs for a response.

Please note that this site is not intended or designed for reporting product related adverse events to our company. To report a product related adverse event please contact the Accu-Chek Enquiry Line directly on 1800 251 816 for Australia or 0800 658 814 for New Zealand.

In the event of a health emergency please contact Emergency Services on 000 or seek advice from your healthcare professional.

Please note in view of the current COVID19 situation there may be some delays in attending to your call to the Accu Chek Enquiry Line. For customer support you can also reach us via email at Thank you for your understanding, we apologise for any inconvenience.

Accu-Chek Enquiry Line AUSTRALIA: 

Phone:1800 251 816 (toll free)
Hours: 9:00am to 5:00pm AEST
Monday to Friday excluding public holidays
Postal Address: Roche Diabetes Care, PO Box 6266, North Ryde NSW 2113
Office Address: Roche Diabetes Care, 2 Julius Ave, North Ryde NSW 2113

To order batteries for your Accu-Chek blood glucose meter click here.

Accu-Chek Enquiry Line NEW ZEALAND: 

The distribution of Roche Diabetes Care products and services within New Zealand is managed by

Universal Specialities Limited (USL Medical)
494 Rosebank Road, Avondale, Auckland 1026, New Zealand
P O Box 15645, New Lynn, Auckland 0640, New Zealand
Email -
Phone - 0800 658 814


Privacy statement: Roche Diabetes Care (RDC) guarantees that the information collected is confidential and will not be disclosed to other parties. By providing your information, you agree to RDC contacting you for direct marketing and/or marketing research for an indefinite period. You may opt out of the above mentioned activities at any time in the future by contacting RDC. Phone: 1800 251 816. Email: or Mail: Privacy Officer, Roche Diabetes Care Australia, PO Box 6266, North Ryde NSW 2113.