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Contact Us

Thank you for visiting

If you have a question or concern relating to Accu-Chek products, please call or email us.

Emails will be attended to during normal business hours. Please allow up to 72hrs for a response.

Please note that this site is not intended or designed for reporting product related adverse events to our company. To report a product related adverse event please contact the Accu-Chek Enquiry Line directly on 1800 251 816 (for Australia).

In the event of a health emergency please contact Emergency Services on 000 or seek advice from your healthcare professional.


Accu-Chek Enquiry Line:

Phone:1800 251 816 (toll free)
Hours: 9:00am to 5:00pm AEST
Monday to Friday excluding public holidays

To order batteries for your Accu-Chek blood glucose meter click here.


Postal Address:

Roche Diabetes Care
PO Box 955


Privacy statement: Roche Diabetes Care (RDC) guarantees that the information collected is confidential and will not be disclosed to other parties. By providing your information, you agree to RDC contacting you for direct marketing and/or marketing research for an indefinite period. You may opt out of the above mentioned activities at any time in the future by contacting RDC. Phone: 1800 251 816. Email: or Mail: Privacy Officer, Roche Diabetes Care Australia, PO Box 955, Castle Hill NSW 1765.