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FAQ Listing

The major improvements of the Accu-Chek FastClix lancing device when compared to the Accu-Chek Multiclix lancing device are: 1-Click action: Prime and release in one step by pressing the release button only once Smaller in size than the Accu-Chek Multiclix lancing device for more convenience
It is not possible to delete stored results.
The use of an expired lancet (drum) may cause an infection at the puncture site as the lancet may have lost its sterility. We guarantee 4 years of sterility from the date of sterilisation, so you have plenty of time to use up your lancets.
Expired lancets should not be used. The use of an expired lancet may cause an infection at the puncture site as the lancet may have lost its sterility
Yes, the meter will show “exp” inside the strip icon if the test strips use by date has elapsed. The use by date is printed on the label of the test strip container.
Your most comfortable penetration depth setting will depend on a few things: Whether you're using a fingertip or alternative site. Talk with your healthcare professional before deciding if alternative site testing is right for you. Your skin type. Softer, thinner skin requires a shallower setting than thicker skin. The required blood sample. The more blood you require, the higher the setting you'll need. If you have no experience with this lancing device, we recommend setting a low penetration depth, such as penetration depth 2. For alternative site testing, the puncture at alternative sites must be deeper than at the fingertips. However, these sites are generally less sensitive to pain. Before you decide to use blood from alternative sites, consult your healthcare professional.
We recommend the use of Lithium batteries where possible. The Accu-Chek Performa Combo meter uses 3 AAA (1.5V) alkaline batteries.
The required USB cable is a standard Micro-USB cable available from most electrical retailers; the meter kit does not include a standard Micro-USB cable.
Remove the cap from the lancing device. Remove the lancet drum from the lancing device. Upon removing the lancet drum, the blue ring on the lancet drum separates from the white cylinder. The blue ring on a used lancet drum can rotate freely and you can see two red stripes on the white cylinder. Insert a new lancet drum, white end first.
Watch this short video to see how easy it is to set the date and time. https://youtu.be/5MD2R6NspEE
Due to its special drum mechanism, only the Accu-Chek FastClix lancet drum can be used in the Accu-Chek FastClix lancing device.
The application is offered in eight languages: Brazilian, Chinese, Dutch, English, French, French Canadian, German, Italian, Russian, Spanish and Turkish. The language of the application depends on the language the operating system uses. If the language of your Smart Phone device is not among the eight available for the app, English is used for the app.
No, this is not possible. Safety hooks prevent accidental reuse of a used lancet drum. A used lancet drum is easily recognised by the red stripes.
Battery life depends on Accu-Chek Spirit Combo insulin pump use, including daily insulin requirements, frequency of delivery and backlight usage. For example If used in a typical usage pattern of 50 Units / day using U100 insulin and normal operating temperature (23 °C ±2 °C [73 °F ±4 °F]) the battery life is approximately: Alkaline: 70 days for Bluetooth® off; or 30 days for Bluetooth® on Lithium: 200 days for Bluetooth® off; or 80 days for Bluetooth® on NiMH: 100 days for Bluetooth® off; or 40 days for Bluetooth® on
Lancets should be placed and disposed of in an approved sharps container, and in accordance with local regulations. For further information, please see your package insert.  
The lancet (= needle surrounded by the sterility cap) of the Accu-Chek Safe-T-Pro Plus lancing device is sterilised in a process called gamma irradiation which meets the international standards.
The Accu-Chek Active blood glucose meter has a built in USB (Universal Serial Bus) port for transferring test results to a computer that is equipped appropriately. Roche Diabetes Care offers a variety of special diabetes management hardware and software products which enhance the integrated diary functions of your meter. With these hardware and software products, you and your healthcare professional can manage your test results more effectively and use graphs and tables to understand them better.
Watch this short video to see how easy it is to set the date and time. https://youtu.be/OhnTM2iD5q8 Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change. To change these settings: Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "Set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode. To enter the set-up mode, press and hold the On/Off button for about four seconds. “Set-up” and the hour flash on the display. Press and release the arrows to decrease or increase the hour. Press and hold the arrows to scroll faster. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.
The Accu-Chek Performa blood glucose meter automatically recognises Accu-Chek Performa Control Solutions, so running a control test is easier than ever. First, wipe the tip of the control bottle. Then put the meter on a flat surface, insert the strip, and squeeze a drop of the control solution onto the front edge of the test strip. A result appears with a flashing “L”. Press one of the arrow keys once to indicate a Level 1 control test or twice to indicate Level 2. Press the ON/OFF button to set the level in the meter. The control result and “OK” alternate in the display if the result is in range.
Make sure you have a new 3-volt, lithium battery, number CR2032, to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.
The Accu-Chek Smart Pix device reader reports potential errors during data transfer and use by causing the center display section 8 to flash. Here's what you can do: In the browser navigation, click the Read Device button. The center display section should flash slowly now, indicating that it is actively searching for devices and that it is ready for data transfer. If the error signal continues, you can unplug the Accu-Chek Smart Pix device reader and plug it back in again. Disregard any Windows error messages about removing the data medium. Try repeating the transfer again. If this error signal occurs again, check the following: Has the meter been properly prepared for data transfer? Is there anything obstructing the signal between the device IR port and the Accu-Chek Smart Pix device reader? Is the device too far away? Is there any interference from bright lights or sunlight? Often, in the case of error messages associated with data transfer, the issue is interference with data transfer, or a problem with the meter or insulin pump.
No. It is intended to be used by one person only and shall not be used on multiple users. If someone else uses your lancing device there is an increased risk of cross infections.
Visit your meter's Screen Messages page for a list of messages and definitions or download the User Manual (insert appropriate link) for your meter.
Early occlusion detection is an important factor for effective insulin pump therapy. An occlusion is an unexpected event where the flow of insulin from a pump into the subcutaneous tissue is blocked. The patient is typically not aware that an occlusion has occurred. Due to missed insulin, a malfunction can often result in elevated bG levels, which if undetected can lead to hyperglycaemia or Ketosis with the risk for the development of life threatening Diabetic Ketoacidosis (DKA).1 With its faster occlusion detection, the Accu-Chek Combo system may help to reduce the severity of hyperglycaemia and minimises the risk of ketoacidosis resulting from occlusions.
Visit your meter's Screen Messages page for a list of messages and definitions or download the User Manual (insert appropriate link) for your meter.
Create an Accu-Chek Connect Online personal account. You can access this by going to the app Settings screen>Essentials>Online Account. You will see Click HERE to Create an Online Account and follow the prompts. You can also create your personal Accu-Chek Connect Online account by visiting www.accu-chekconnect.com
The meter uses 1 3-volt lithium coin cell battery (type CR 2032) found in many stores.
The meter's full-colour display provides instructions for dealing with most challenges you might come across. You can also refer to the Standard owner's booklet that came with your meter.
Visit your meter's Screen Messages page for a list of messages and definitions or download the User Manual (insert appropriate link) for your meter.
We recommend the use of Lithium batteries where possible. The Accu-Chek Spirit Combo insulin pump uses 1 AA battery (LR6 1.5 V AA alkaline, FR6 1.5 V AA lithium or 1.2 V rechargeable NiMH HR6 AA). You must select the correct battery type in the insulin pump setup when you replace your battery. Do NOT use carbon-zinc, nickel-cadmium (NiCd) or super heavy duty batteries.
The meter detects if not enough blood has been applied. If the amount of blood you applied is insufficient, after a few seconds an acoustic warning, in the form of 3 beeps, sounds. You can then apply an additional amount of blood.
No.  Your meter should already have a black code key inserted. Just leave it in place. Your meter is already coded.
Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display. To clean your meter: DO Ensure meter is off Gently wipe the meter’s surface with a soft cloth slightly dampened with one of the following: 70% isopropyl alcohol Mild dishwashing liquid mixed with water 10% household bleach solution (1 part bleach plus 9 parts water) made the same day Squeeze out any excess liquid from the cloth before you wipe the meter surface DO NOT Get any moisture in the code key slot or test strip slot Spray any cleaning solution directly onto the meter Immerse the meter in water or liquid Pour liquid into the meter
Performing a control test lets the user know the meter and test strips are working properly. Perform a control test when: You open a new test strip box You left the test strip container open You think the test strips are damaged You want to check the meter and test strips The test strips were stored in extreme temperatures, humidity, or both You dropped the meter Your test result does not match how you feel You want to check if you are performing the test correctly
The Accu-Chek Combo Pump System warranty provides against defects in materials and workmanship for four years. If your Accu-Chek Combo Pump System malfunctions due to intentional or unintentional misuse or miss-handling, or if it is lost or stolen, any repair or replacement to the Accu-Chek Combo Pump System is not covered under warranty - you will have the opportunity to purchase a new Accu-Chek Combo Pump System.  We recommend you obtain portable goods coverage on your home contents insurance policy or travel insurance policy to cover the cost of the Accu-Chek Combo Pump System
It is possible to use the Accu-Chek Spirit Combo insulin pump during air travel. However there are some aspects which need to be considered: 1. Please disconnect your infusion set during take- off and landing. Rapid and extreme changes in air pressure, for example in an air plane that is taking off or landing can influence insulin delivery, especially if there are air bubbles in the cartridge or tubing. 2. Turn off Bluetooth on both devices (pump and meter) to prevent communication between pump and meter to comply with flight safety instructions.
Take the following actions: Run warm water over your hands before obtaining blood to increase blood flow. Be sure to dry hands completely. Improve blood flow to the fingers by warming them. Lower hands below your waist level and gently massage the selected finger before obtaining blood. Press the lancing device firmly against the side of your fingertip. After lancing, massage your finger towards the tip to encourage a blood drop to form. If all of the above steps are insufficient, increase the penetration depth of the lancet device by rotating the cap one step at a time.
No, this system requires Windows® 2000, XP, XP Professional, Vista® or 7 or 8.  If you are interested in using a Mac, you should consider Accu-Chek Connect Online (insert link here).
To keep your lancing device in good condition, clean it regularly and wipe off any blood from it immediately. Clean your lancing device from the outside only. Never dip the Accu-Chek Softclix lancing device in water, isopropanol or any other liquid. This may damage internal parts, and impair operation of the lancing device. Follow a weekly cleaning regimen using a cloth moistened with 70% isopropanol or 70% ethanol (available from your pharmacy or chemist). In addition, thoroughly wipe the inside of the cap using a cotton bud moistened with 70% isopropanol. Other substances used for cleaning may attack the plastic and stop the lancing device from operating properly. Do not clean the Accu-Chek Softclix lancets. Allow your Accu-Chek Softclix lancing device enough time to dry thoroughly. Check your package insert for detailed instructions on how to clean the lancing device.
Click here to view the list of compatible mobile devices.
Insulin pump consumables are subsidised by the National Diabetes Services Scheme. Please visit www. ndss.com.au/product-and-supply for more information
There are three things that determine how long it takes: How well you understand diabetes care How well you understand insulin pump therapy How well you operate the pump Understanding diabetes care involves the basic principles of nutrition, activity and medicine. If you're experienced in diabetes care, you probably already know these principles. If you're new to diabetes, you can attend an education program in your community—ask a healthcare provider for information on local sessions. Understanding insulin pump therapy involves a training session with a diabetes educator and a personalised therapy plan. Learning to operate the pump takes training and practice. We offer comprehensive training, insulin pump manuals, as well as other materials written for insulin pump users.
If the Accu-Chek Smart Pix device reader fails to appear on the computer as a drive: Check that the blue LED light on the front is lit. Check whether your computer and operating system satisfy the system requirements for the Accu-Chek Smart Pix device reader system. Check to make sure the USB connector is firmly plugged into the correct socket on the computer. If the Accu-Chek Smart Pix device reader is still not recognized as a drive, plug the device into a different USB socket. If the Accu-Chek Smart Pix device reader fails to emit any display signals and if the above tests don't solve the problem, try testing the device on a different computer, if available. If there is still no sign of operation, the device may be faulty.  This also applies if there are error signals flashing in the center of the display that are not associated with data transfer.  Please contact Roche Diabetes Care.
Your battery should last for approximately 2,000 tests.
The lancing device and lancet drums are available at many retail and online pharmacies.
The Accu-Chek Performa Combo meter uses Accu-Chek Performa test strips.
A USB cable to connect the reader to your computer is needed. In some cases this will be included in the DVD kit. If not, the cable can be ordered from Roche Diabetes Care separately. You can also buy a replacement or extra cable, if you need it. Some of the Accu-Chek meter systems come with USB cables, which should be used for downloading data to the software. For specific cable information, refer to your Owner's Manual.
Reports of an allergic reaction to the lancets are extremely rare. The lancets are not silicon coated and are latex free. The lancets are made of stainless steel, approved for medical purposes. This steel contains 18 % Chromium and approximately 9 % Nickel.
In the same way that fresh blood should always be used for monitoring, fresh control solution should be used to prevent a contaminated control drop. Control solution should always be wiped from the tip of the bottle so that only what is in the bottle itself is used for the test.
The Accu-Chek Spirit Combo pump will not be affected by walk-through metal detectors. We recommend you do not put either the pump or the meter through the carry-on baggage X-Ray machine. For full body scanners, we recommend putting your pump into STOP mode to avoid the chance of any interference with a body scanner machine. We recommend you obtain a letter from your healthcare professional stating you have diabetes, will be wearing an insulin pump and will be carrying consumables. Theoretically a strong magnetic field can lead to a permanent defect in the pump but we have no known case of such defect.