FAQ Listing

The default blood glucose target range is set at 3.9 to 8.9 mmol/L. (70 to 160 mg/dL)

The meter and phone must be within 3 meters (9.8 feet) for the automatic data transfer to occur. If the distance between the devices exceeds 3 meters during blood glucose test(s), any new meter data will synchronize with the app when the devices are within range. Information on data transfers and device connectivity is available in the Connect Guide

NO, The Accu-Chek Mobile meter and the Accu-Chek FastClix lancing device are intended for patient self-monitoring by one and the same person only. They must not be used to test blood glucose from more than one person as they do not incorporate any features to guard against cross infection. The meter and the lancing device are not to be shared between family members or used by healthcare professionals to obtain blood or test blood glucose from more than one person. The FastClix lancing device is for single patient use only. The same device must not be used on multiple patients.

The system cannot be used for neonates.

Re-dosing is not possible with the Accu-Chek Mobile system. Under dosing (i.e. the application of too little blood or the unilateral application of blood to the test area) is detected by the system and an error message displayed.

The test area works with blood or control solution quantities in a range from 0.3 μL to 5.0 μL. The special sink area deals specially with excessive sample dosing storing up to 5.0 μL.

The Accu-Chek Mobile system stores up to 2,000 test results with date, time and flags.

With the Accu-Chek Mobile system the user cannot delete stored results. If all 2,000 memory locations are occupied, the oldest test result is deleted to create space for the newest test result.

You can set flags to describe certain events connected with a particular blood glucose result, or particular characteristics of the result. You can only flag a result if you open the Set flag menu whilst the result is initially displayed. Flags cannot be set retrospectively. The flags available to the user are: Before meal After meal Other Control test

There are 3 types of averages available: For all values (except control test, general flagged results, or test results displayed as low or high) For values that were flagged with before the meal (except control test, general flagged results, or test results displayed as low or high) For values that were flagged with after the meal (except control test, general flagged results, or test results displayed as low or high) For each group the average can be calculated based on the last 7, 14, 30, or 90 days.

You can set a test reminder after a test has been performed. These reminders can be set to occur in 1, 1.5, 2, or 3 hours in the future and occur only once. In addition up to 7 standard individually programmable test reminders, which are repeated daily, can be set. When either type of test reminder occurs, the user can directly initiate a new test via the user interface.

You can set the volume of system tones to one of 5 different levels, with the lowermost level being Mute.

You can set the brightness of the display to one of 3 levels. The lower the brightness level, the longer the battery life will be.

In the event of the meter becoming soiled through improper use, cleaning it may become necessary (refer to user’s manual). The mode of operation of the meter with the test cassette means that the meter will not normally come into contact with blood or control solution.

The validity of the test cassette depends on the use by period and the use by date. Use by period: A period of 90 days in which the test cassette must be used up after the foil cover of the plastic container was opened. The use by period in days is printed on the box and in the package insert of the test cassette. Use by date: Date up to which a test cassette stored in a closed plastic container is valid. The use by date is shown on the box of the test cassette/foil-sealed plastic container.

All reactive test areas are sensitive to humidity. The test cassette is delivered in a primary packaging that contains a desiccant which protects the reactive areas for 18 months (shelf life) from humidity, starting with the coding process at Roche Diabetes Care production. A desiccant is also integrated in the body of the cassette, providing a 90 days on-board stability. Once the primary packaging is opened, the stability is 90 days. When the cassette is inserted into the meter, the meter tracks the remaining onboard stability.

You can reinsert the cassette into the meter if the test cassette has unused tests and has not yet expired. The meter recognises the cassette, the number of available tests and the validity.

The Accu-Chek Mobile meter checks the validity of the test cassette. If either of the two dates – use by period or use by date – is exceeded, you will not be able to perform any more tests with this test cassette. If you start a test and the validity of the cassette is about to expire shortly or has already expired, the meter will inform you of this. The first notification appears 10 days before the validity of the cassette expires, the following appear 5, 2 and 1 day(s) before expiry. If the validity of the test cassette has expired, a message appears which informs about the expiry of the cassette and asks you to insert a new cassette.

You can change the batteries while having a cassette inserted.

Results and settings remain saved in the meter while batteries are changed or if the meter is stored without batteries.

The Accu-Chek Mobile meter is delivered with time and date factory set. Power supply is served by a 3rd coil cell battery that is incorporated. During storage a protection foil ensures that the 2 AAA batteries do not lose any power and the preset is running based on the power of the coin cell. When using your meter for the very first time, you do not have to insert the AAA batteries, just pull out the protective battery foil and the AAA batteries take power supply over.

Each cassette contains an RFID (radiofrequency identification) chip. This automatically codes the meter when a test cassette is inserted and informs the meter about the specific properties of the chemistry in this cassette. Coding is not necessary.

Using hypoallergenic materials is a high priority for Accu-Chek. Our infusion sets are latex- and PVC-free, and glues and solvents are used as little as possible. The adhesive tape is also specially designed to allow the skin underneath it to breathe. However, allergic reactions can never fully be ruled out. Sometimes they develop suddenly, even if you have used the same product for years. If an allergic reaction should occur, ask your healthcare professional about products that can help you continue a comfortable therapy.

In order to help keep sites free of infection, we recommend that sites be changed at least every 2 days (48 hours) for steel needle sets and every 3 days (72 hours) for soft cannula sets. It is important to always check your blood glucose level 1-3 hours after inserting a new set, to make sure that it's functioning properly.

Pain at the infusion site may be a sign that you are using a set which does not penetrate at the right depth for you (this can especially affect children or very lean users).  For 90° insertion sets, talk to your healthcare professional about the possibility of switching to a different cannula length.

The disconnectable Accu-Chek infusion sets allow you the freedom to disconnect from your insulin pump altogether for the duration of your activity. Talk to your healthcare professional about time off the insulin pump for sports or a day at the beach.

Water sports and heavy sweating can affect the infusion set’s adhesive pad – try using an extra water-permeable adhesive patch (like Tegaderm™ or Opsite™ IV3000™) to give your site extra security. Sandwich technique: Cleanse the skin using an adhesive wipe, allow to dry, apply a sterile dressing, insert the set into the dressing, cover the set with another sterile dressing to “sandwich” the infusion set.

The Accu-Chek infusion sets offer a Luer-lock connection that meets international standards and is widely used in medical engineering. Our sets fit on all Accu-Chek insulin pumps available in Australia.  Our sets fit on all other insulin pumps that meet the same Luer-lock connection standard.

No. The Accu-Chek LinkAssist insertion device is exclusively for use on one person. It must not be used on several people.

Health care professionals and Diabetes Nurse Educators are a valuable source of information and training for all people with diabetes, which you should take advantage of regularly. It is not necessary, however, to get professional instruction before using Accu-Chek LinkAssist for the first time. Just follow the instructions for use contained in the packaging.

No, this is not necessary. 

The elongated perforation mark on the self-adhesive backing directs you to the location of the tube connection.

Do not store the Accu-Chek LinkAssist device pre-tensioned. The tensioning element should be completely outside of the base. Avoid storing the insertion device in extreme temperatures, such as a hot car in the summer.

If needed, wipe the outside of the Accu-Chek LinkAssist insertion device with a cloth moistened beforehand with water, a mild hand soap or a standard disinfectant (e.g. 70% ethyl alcohol). Do not dip the insertion device into the cleaning fluid. Dry the insertion device thoroughly with a soft, clean cloth.

Please place the device in the rubbish bin or other suitable container.

Yes. This enables you to reach hard-to-access infusion sites, e.g. on your lower back.

In case the infusion set gets stuck in the insertion device, ensure the safety catch is in place; carefully push the tensioning element back into the base without pointing the insertion device toward any body part or somebody else. Make sure not to compress the base during application.

The Accu-Chek LinkAssist insertion device has been developed exclusively for the automatic insertion of Accu-Chek FlexLink infusion sets.

The Accu-Chek LinkAssist insertion device has been developed for all those who prefer automatic insertion of infusion sets.

The Accu-Chek LinkAssist has been designed to accommodate the wishes and needs of people with diabetes who prefer automatic insertion. People with dexterity issues or impaired vision may also favour a larger insertion device facilitating easy, quick and virtually painless insertion1.

The use of an automatic insertion device is a matter of personal preference. It is up to you if you prefer to insert the Accu-Chek FlexLink manually or with our new Accu-Chek LinkAssist insertion device.

Thousands of patients worldwide actually prefer steel needle sets. Unlike with soft cannula sets, the risk of a steel needle set becoming crimped under the skin and disrupting insulin infusion is effectively none. The needle is just as comfortable to wear as a soft cannula. According to Accu-Chek Rapid-D Link users, it’s just a matter of getting used to it.

While there may be an occasional “pinch” when inserting the set, many people find inserting infusion sets more comfortable than giving injections. Once the set is under the skin it is so comfortable that most people forget that they're wearing it.

In order to help keep sites free of infection, we recommend that sites be changed at least every 48 hours for steel needle sets and every 72 hours for soft cannula sets. It is important to always check your blood glucose level 1-3 hours after inserting a new set, to make sure that it's functioning properly.

Pain at the infusion site may be a sign that you are using a set which does not penetrate at the right depth for you (this can especially affect children or thin users). For 90° insertion sets, talk to your physician about the possibility of switching to a different needle or cannula length.

The disconnectable Accu-Chek infusion sets allow you the freedom to disconnect from your insulin pump altogether for the duration or your activity. Talk to your healthcare professional about time off the insulin pump for sports or an occasional day at the beach.

Water sports and heavy sweating can affect the infusion set’s adhesive pad – try using an extra water-permeable adhesive patch (like Tegaderm™ or Opsite™ IV3000™) to give your site extra security. Sandwich technique: Cleanse the skin using an adhesive wipe, allow to dry, apply a sterile dressing, insert the set into the dressing, cover the set with another sterile dressing to “sandwich” the infusion set.

The use of hypoallergenic materials is a high priority for Accu-Chek. Our infusion sets are latex- and PVC-free and glues and solvents are used as little as possible. The adhesive tape is also specially designed to allow the skin underneath it to breathe. Adhesive tapes have been qualified by comprehensive biocompatibility testing. However, allergic reactions can never fully be ruled out. Sometimes they develop suddenly, even if you have used the same product for years. If an allergic reaction should occur, ask your healthcare professional about products that can help you continue a comfortable therapy.

The Accu-Chek infusion sets offer a Luer-lock connection that meets international standards and is widely used in medical engineering. Our sets fit on all Accu-Chek insulin pumps available in Australia. Our sets fit on all other insulin pumps that meet the same standard.

While there may be an occasional “pinch” when inserting the set, many people find inserting infusion sets more comfortable than giving injections. Once the set is under the skin it is so comfortable that most people forget that they're wearing it.

In order to help keep sites free of infection, we recommend that sites be changed at least every 48 hours for steel needle sets and every 72 hours for soft cannula sets. It is important to always check your blood glucose level 1-3 hours after inserting a new set, to make sure that it's functioning properly.

Pain at the infusion site may be a sign that you are using a set which does not penetrate at the right depth for you (this can especially affect children or thin users). If you're using an Accu-Chek TenderLink, try adjusting the angle of insertion. For 90° insertion sets, talk to you physician about the possibility of switching to a different needle or cannula length.

The disconnectable sets from Accu-Chek allow you the freedom to disconnect from your insulin pump altogether for the duration or your activity. Talk to your physician about time off the insulin pump for sports or an occasional day at the beach.

Water sports and heavy sweating can affect the infusion set’s adhesive pad – try using an extra water-permeable adhesive patch (like Tegaderm™ or Opsite™ IV3000™) to give your site extra security. Sandwich technique: Cleanse the skin using an adhesive wipe, allow to dry, apply a sterile dressing, insert the set into the dressing, cover the set with another sterile dressing to “sandwich” the infusion set.

The use of hypoallergenic materials is a high priority for Accu-Chek. The adhesive tape is also specially designed to allow the skin underneath it to breathe. Adhesive tapes have been qualified by comprehensive biocompatibility testing. However, allergic reactions can never fully be ruled out. Sometimes they develop suddenly, even if you have used the same product for years. If an allergic reaction should occur, ask your healthcare professional about products that can help you continue a comfortable therapy.

The Accu-Chek infusion sets offer a Luer-lock connection that meets international standards and is widely used in medical engineering. Our sets fit on all Accu-Chek pumps available in Australia. Our sets fit on all other pumps that meet the same standard.

The Accu-Chek Smart Pix device reader collects data from your glucose meter and insulin pump doses. By looking at all of this information at once, you can see how your efforts at managing your glucose are progressing.

You can print out reports showing precisely what your healthcare team wants to know. By letting you set personal targets, time ranges and report preferences, the Accu-Chek Smart Pix device reader gives you just what you choose.

The Accu-Chek Smart Pix device reader is compatible with Accu-Chek meters and pumps that use infrared (IR) data transfer.

For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is checked for consistency of performance Vials representative of the entire lot are checked a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment As a result of our quality assurance process, we won't release affected test strips when any of the samples show a reading outside our accepted limits

The device simply plugs into any available USB port. Just plug it in and it's ready to go.

No. This system requires the Windows® 2000, Windows XP, Windows Vista® or Windows 7 or 8 operating system. 

There's no need to load software. Everything you need is already within the Accu-Chek Smart Pix device reader. Just plug it into a USB port to get started.

The Accu-Chek Smart Pix device reader uses infrared technology to "beam" data from an Accu-Chek glucose meter or insulin pump when it is placed in front of the device reader. This simple connectivity means greater convenience and faster downloads for you.

Yes, it is possible to test with all types of blood (capillary, venous, arterial, and neonatal).

The Accu-Chek Active blood glucose meter has a built in USB (Universal Serial Bus) port for transferring test results to a computer that is equipped appropriately. Roche Diabetes Care offers a variety of special diabetes management hardware and software products which enhance the integrated diary functions of your meter. With these hardware and software products, you and your healthcare professional can manage your test results more effectively and use graphs and tables to understand them better.

You can combine results from up to 3 glucose monitors at the same time, and have all the information appear on 1 easy to read graph. 

The required USB cable is a standard Micro-USB cable available from most electrical retailers; the meter kit does not include a standard Micro-USB cable.

It is not possible to delete stored results.

While you can view your results at your computer and e-mail a report, you can't store the readings or manipulate the data, as with other Accu-Chek applications.

The Accu-Chek Smart Pix device reader reports potential errors during data transfer and use by causing the center display section 8 to flash. Here's what you can do: In the browser navigation, click the Read Device button. The center display section should flash slowly now, indicating that it is actively searching for devices and that it is ready for data transfer. If the error signal continues, you can unplug the Accu-Chek Smart Pix device reader and plug it back in again. Disregard any Windows error messages about removing the data medium. Try repeating the transfer again. If this error signal occurs again, check the following: Has the meter been properly prepared for data transfer? Is there anything obstructing the signal between the device IR port and the Accu-Chek Smart Pix device reader? Is the device too far away? Is there any interference from bright lights or sunlight? Often, in the case of error messages associated with data transfer, the issue is interference with data transfer, or a problem with the meter or insulin pump.

If the Accu-Chek Smart Pix device reader fails to appear on the computer as a drive: Check that the blue LED light on the front is lit. Check whether your computer and operating system satisfy the system requirements for the Accu-Chek Smart Pix device reader system. Check to make sure the USB connector is firmly plugged into the correct socket on the computer. If the Accu-Chek Smart Pix device reader is still not recognized as a drive, plug the device into a different USB socket. If the Accu-Chek Smart Pix device reader fails to emit any display signals and if the above tests don't solve the problem, try testing the device on a different computer, if available. If there is still no sign of operation, the device may be faulty.  This also applies if there are error signals flashing in the center of the display that are not associated with data transfer.  Please contact Roche Diabetes Care.

When upgrades are available, you can download them from the Accu-Chek Smart Pix page on our Web site. We will also include instructions for upgrading.

Once your Accu-Chek Smart Pix device reader is plugged in and working, you can find version information at the top left of your screen.

In addition to glucose results and insulin doses, you can track lab test results such as cholesterol, kidney screenings and HbA1c, plus blood pressure, medications, insulin, weight, food and activity, upcoming appointments and more. Include as much—or as little—information as you want in your reports. The Accu-Chek 360° diabetes management system is designed to give you a complete view of key health indicators you define.

Yes. The Accu-Chek 360° diabetes management system allows you to print or view in information in any of the 14 languages supported by the application. This can be a great way to help improve communication between you and your healthcare team.

Yes. The Accu-Chek 360° diabetes management system is designed to be personalised. So if you want to take advantage of a full range of features, you can—or you can decide what functions are most important to you. The set-up wizard automatically runs the first time the application is installed, but can be accessed later as needs change.

The system provides a variety of options, such as: Custom reports—Present information in a way that works for you. Simple drag-and-drop functionality makes it easy to set the information up the way you like. Favorite reports—Easily access your most frequently used reports. Batch reports—Multiple reports can be viewed and printed together to make comparing information easy.

Yes. The Accu-Chek 360° diabetes management system prints, e-mails and faxes reports directly from the application. You can even ask the software to do all 3 with one request to simplify the process.

Designed for efficiency, the Accu-Chek 360° diabetes management system automatically identifies the Accu-Chek devices when they are set to communication mode and placed in front of the Accu-Chek 360° reader or the device USB cable is plugged in. The Accu-Chek 360° diabetes management system does the rest and even auto-prints a report.

This tool is designed for healthcare professionals, to help them see how a group of patients is doing. By looking at all patients at once, a healthcare professional may be able to better identify which therapies are working and make informed treatment decisions more efficiently.

Because so many aspects of your diabetes self-management are interrelated, Accu-Chek 360° software helps you see how the actions you take affect your glucose and long-term health. You can customise the system, however, to show you as much or as little information as you want.

You can print out reports showing precisely what your healthcare team wants to know. Or you can send them updates via fax or e-mail. The Accu-Chek 360° diabetes management system conforms to you and your healthcare team's needs.

Accu-Chek Active meter Accu-Chek Performa meter Accu-Chek Performa Nano meter Accu-Chek Go meter Accu-Chek Integra meter Accu-Chek Mobile meter Accu-Chek Aviva Expert meter Accu-Chek Aviva Connect meter Accu-Chek Spirit insulin pump Accu-Chek Combo Pump System (comprising of Accu-Chek Performa Combo Meter and Accu-Chek Spirit Combo insulin pump) Accu-Chek Connect Online system

No, this system requires Windows® 2000, XP, XP Professional, Vista® or 7 or 8.  If you are interested in using a Mac, you should consider Accu-Chek Connect Online (insert link here).

Yes. The system lets you choose from 14 languages—English, Simplified Chinese, Danish, Dutch, French, German, Italian, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, and Turkish. 

The Accu-Chek 360°diabetes management system automatically detects your Accu-Chek  glucose meter or insulin pump when it is placed near the reader or meter USB cable is plugged into the computer. With just 1 click, you can download results to your computer.

A USB cable to connect the reader to your computer is needed. In some cases this will be included in the DVD kit. If not, the cable can be ordered from Roche Diabetes Care separately. You can also buy a replacement or extra cable, if you need it. Some of the Accu-Chek meter systems come with USB cables, which should be used for downloading data to the software. For specific cable information, refer to your Owner's Manual.

The meter detects if not enough blood has been applied. If the amount of blood you applied is insufficient, after a few seconds an acoustic warning, in the form of 3 beeps, sounds. You can then apply an additional amount of blood.

When the result is shown, you can use 4 different flags by pressing the M or S button. Options are: Before meal Control solution After meal General

The stored values will be kept in the meter at all times: they cannot get lost when changing the battery. If the battery change is done according to the user instructions (empty battery stays in the meter until new battery is available to be inserted) the time and date settings remain stored in the meter as well.

The backup and restore functionality built into the Accu-Chek 360° diabetes management system is designed to restore data back to the same computer with the same installation of Windows that the Accu-Chek 360° software was installed on. We recommend you use the export functionality for disaster recovery as you can import the data to a different computer or new installation of Windows. Please remember to store your exported data file to a safe location. If you have previously used the backup feature and need assistance with restoring your data, please contact Accu-Chek Enquiry Line on 1800 251 816

Yes, the meter will show “exp” inside the strip icon if the test strips use by date has elapsed. The use by date is printed on the label of the test strip container.

The major improvements of the Accu-Chek FastClix lancing device when compared to the Accu-Chek Multiclix lancing device are: 1-Click action: Prime and release in one step by pressing the release button only once Smaller in size than the Accu-Chek Multiclix lancing device for more convenience

Yes, like all Accu-Chek consumer lancing devices the Accu-Chek FastClix lancing device is driven by the Clixmotion technology for virtually pain free1 testing.

The Clixmotion technology is the principle of guided lancet motion, meaning that both the forward and return motion of the lancet is precisely controlled, with minimised vibrations and oscillations. This special guided motion is the key to gentle blood sampling. The lancet needs just a few milliseconds to penetrate the skin with a motion designed to minimise lateral movement and reduce the sensation of pain as fewer nerve endings are disturbed. In the skin, the lancet is brought to a precise stop and then actively retracted immediately. This fast, controlled lancet motion helps to reduce the risk of skin and nerve-end damage.

Before you decide to use blood from alternative sites, consult your healthcare professional. Yes, it can be used for alternative site testing (AST) by using the specially designed AST cap.

No. It is intended to be used by one person only and shall not be used on multiple users. If someone else uses your lancing device there is an increased risk of cross infections.

No, the Accu-Chek FastClix lancets do not contain latex.

The lancing device and lancet drums are available at many retail and online pharmacies.

Lancets are for single use only due to hygienic reasons and because the needle will become dull with repeated use. Hence a new, sterile lancet should be used each time you perform a test.

No, for hygienic reasons it is not possible to rotate the lancet drum backwards to a lancet which has been previously used.

No. A used drum is easy recognised by the red stripe.

The use of an expired lancet (drum) may cause an infection at the puncture site as the lancet may have lost its sterility. We guarantee 4 years of sterility, so you have plenty of time to use up your lancets.

Keep your drums clean and protect them from extreme temperatures. Do not store them in a hot car or in the refrigerator.

The drum can be disposed of in the household waste. Although remember to check your local council regulations as these may vary from state to state.

Due to its special drum mechanism, only the Accu-Chek FastClix lancet drum can be used in the Accu-Chek FastClix lancing device.

Yes.

The Accu-Chek FastClix, Accu-Chek Softclix and Accu-Chek Multiclix lancing devices use the special Clixmotion technology. The Clixmotion technology is the principle of guided lancet motion, meaning that both the forward and return motion of the lancet is precisely controlled, with minimised vibrations and oscillations. This special guided motion is the key to gentle blood sampling. The lancet needs just a few milliseconds to penetrate the skin with a motion designed to minimise lateral movement and reduce the sensation of pain as fewer nerve endings are disturbed. In the skin, the lancet is brought to a precise stop and then actively retracted immediately. This fast, controlled lancet motion helps to reduce the risk of skin and nerve-end damage.

Remove the cap from the lancing device. Remove the lancet drum from the lancing device. Upon removing the lancet drum, the blue ring on the lancet drum separates from the white cylinder. The blue ring on a used lancet drum can rotate freely and you can see two red stripes on the white cylinder. Insert a new lancet drum, white end first.

Before you decide to use blood from alternative sites, consult your healthcare professional. You can obtain capillary blood for blood glucose testing not only from the fingertips, but also from other sites (palm, forearm, upper arm, calf or thigh), so-called alternative site testing (abbreviated as: AST). To be able to obtain capillary blood from other sites, you have to replace the regular cap by a special cap, the Accu-Chek Multiclix AST cap. Consult your healthcare professional beforehand if you want to use blood from alternative sites for your blood glucose test. Please follow the instructions of use of the AST Cap insert.

The drum can be disposed of in the household waste. Although remember to check your local council regulations as these may vary from state to state.

Rotate the dial until the desired penetration depth setting is lined up with the indicator. Press the priming button down as far as it will go. The lancing device is primed when the center of the release button is yellow. Press the lancing device firmly against the selected puncture site. Press the release button.

Your most comfortable penetration depth setting will depend on a few things: Whether you're using a fingertip or alternative site. Talk with your healthcare professional before deciding if alternative site testing is right for you. Your skin type. Softer, thinner skin requires a shallower setting than thicker skin. The required blood sample. The more blood you require, the higher the setting you'll need. If you have no experience with this lancing device, we recommend setting a low penetration depth, such as penetration depth 2. For alternative site testing, the puncture at alternative sites must be deeper than at the fingertips. However, these sites are generally less sensitive to pain. Before you decide to use blood from alternative sites, consult your healthcare professional.

Reports of an allergic reaction to the lancets are extremely rare. The lancets are not silicon coated and are latex free. The lancets are made of stainless steel, approved for medical purposes. This steel contains 18 % Chromium and approximately 9 % Nickel.

No, the Accu‑Chek Multiclix lancing device is intended for personal use only! It is only allowed to be used to obtain blood from one person. There is a risk of infections being transmitted if the lancing device is used by other people, even by family members, or if healthcare professionals use this lancing device to obtain blood from different people.

No, the Accu-Chek Multiclix lancing device is designed so that a new lancet cannot be selected if the device is primed.

No, for hygienic reasons, once you have changed the lancet this is not possible.

No, this is not possible. Safety hooks prevent accidental reuse of a used lancet drum. A used lancet drum is easily recognised by the red stripes.

Always use a new lancet when you obtain blood. In doing this, you reduce the risk of infection, and obtaining blood remains virtually pain-free.

No, the Accu-Chek Multiclix lancing device does not contain latex.

The use of an expired lancet (drum) may cause an infection at the puncture site as the lancet may have lost its sterility. We guarantee 4 years of sterility from the date of sterilisation, so you have plenty of time to use up your lancets.

This can be caused by several reasons: The penetration depth is too shallow for your skin. Please select a higher penetration depth setting. The lancing device needs to be pressed firmly against the skin Check to ensure a lancet drum is inserted in the lancing device. Please also check the instructions of use of the lancing device.

Check the lancet window to see whether there are any white bars or numbers visible in the lancet display. If there are no bars visible or the number 1 is displayed, you are using the last lancet and the lancet drum needs to be changed for a new lancet drum.

Check whether the lancet number (or number of bars) is visible in the window. If not, turn the priming button until the lancet number (or bars) becomes visible. Check whether the yellow area in the transparent release button is visible. If this is the case, the lancing device is already primed and ready for use.

Clean your lancing device regularly to keep it in good working condition. If any blood gets on it, always wipe it away immediately. Clean the outside of the lancing device only. Wipe it once a week with a cloth lightly moistened with water. To disinfect, use 70 % isopropanol. Check your package insert for detailed instructions on how to clean the lancing device.

Keep your lancet drums clean and protect them from extremes of temperature. Do not store them in a hot car or in the refrigerator.

Your most comfortable setting will depend on a few things: Whether you're using a fingertip or an alternative site. Talk with your healthcare professional before deciding if alternative site testing is right for you. Your skin type. Softer, thinner skin requires a shallower setting than thicker skin. The required blood sample. The more blood you require, the higher the setting you'll need. Start with a low setting when using the lancing device for the first time. Dial to a higher setting until the blood volume is right.

Alternative site testing is not recommended in all circumstances and may not be suitable for all people with diabetes. Refer to your healthcare professional for advice. Accu-Chek Softclix can be used for alternative site testing (AST) by using the specially designed AST cap. When performing AST we recommend using the Accu-Chek Softclix lancing device at the: Base of the little finger Base of the thumb Inside of the forearm Check with your doctor to see if and when AST is suitable for you.

Yes. However, any contamination of the fingertip with dirt or liquids (sweat, fruit juice, etc.) may affect glucose readings. Clean and dry fingertips are a pre-requisite for an optimal blood glucose test.

Before you decide to use blood from alternative sites, consult your healthcare professional. Remove the black cap from the lancing device. Attach the clear plastic cap, and twist the rotatable cap until you reach your chosen depth setting. Prime the lancing device, and place the clear cap firmly against the selected site. Press the release button to lance.

Always use a new lancet when you obtain blood. In doing this, you reduce the risk of infection and obtaining blood remains virtually pain-free.

No. The Accu-Chek Softclix lancing device is intended to be used by one person only. If someone else uses your lancing device there is an increased risk of cross contamination and infection.

Dropping the lancing device with a lancet inserted may loosen the lancet in its holder. If that happens, the lancet will no longer be properly lodged and cannot be used to obtain blood. In rare cases, the lancet may protrude from the cap. Take great care not to touch the front of the cap.

The Accu-Chek Softclix lancing device is small and easy to operate. Pull off the cap. Insert a new lancet into the lancet holder and push it in until it clicks. Press the cap on again until it clicks. Turn the rotatable cap to the desired penetration depth. Press the priming button down until it clicks. Press the lancing device firmly against the side of the fingertip. Press the yellow release button. After measuring your blood glucose, pull off the cap and slide the ejector forwards to remove the lancet.

Lancets should be placed and disposed of in an approved sharps container, and in accordance with local regulations. For further information, please see your package insert.  

Take the following actions: Run warm water over your hands before obtaining blood to increase blood flow. Be sure to dry hands completely. Improve blood flow to the fingers by warming them. Lower hands below your waist level and gently massage the selected finger before obtaining blood. Press the lancing device firmly against the side of your fingertip. After lancing, massage your finger towards the tip to encourage a blood drop to form. If all of the above steps are insufficient, increase the penetration depth of the lancet device by rotating the cap one step at a time.

Expired lancets should not be used. The use of an expired lancet may cause an infection at the puncture site as the lancet may have lost its sterility

To keep your lancing device in good condition, clean it regularly and wipe off any blood from it immediately. Clean your lancing device from the outside only. Never dip the Accu-Chek Softclix lancing device in water, isopropanol or any other liquid. This may damage internal parts, and impair operation of the lancing device. Follow a weekly cleaning regimen using a cloth moistened with 70% isopropanol or 70% ethanol (available from your pharmacy or chemist). In addition, thoroughly wipe the inside of the cap using a cotton bud moistened with 70% isopropanol. Other substances used for cleaning may attack the plastic and stop the lancing device from operating properly. Do not clean the Accu-Chek Softclix lancets. Allow your Accu-Chek Softclix lancing device enough time to dry thoroughly. Check your package insert for detailed instructions on how to clean the lancing device.

The Accu-Chek Combo system consists of the Accu-Chek Spirit Combo insulin pump and the Accu-Chek Performa Combo meter to provide blood glucose monitoring, bolus advice, remote control of the pump and extensive data management capabilities. It's discreet, customisable to your own needs and designed to be easy to use.

The pump and meter use a globally approved communication standard called Bluetooth® wireless technology. This allows intelligent electronic devices to communicate with each other over short-range wireless links while maintaining high levels of security.

Approximately 2 meters (6.5 feet). If the pump has begun to deliver a bolus and it leaves the communication range, the bolus dose will be completed.

When a warning is sent to the pump display, the pump will alert you by vibrating and emitting an acoustic signal. The warning will also be displayed on the Accu-Chek Performa Combo meter, so you don't have to access the pump to see the warning and take appropriate action.

The bolus advisor provides a recommendation of insulin units to deliver based on your blood glucose value, carb intake and personal settings such as your insulin-to-carb ratio. 

The Accu-Chek Spirit Combo Pump and the Accu-Chek Performa Combo meter are only available as a set. You can experience the most benefit by using the pump and meter together. The pump can be operated as a single unit device. All the functions apart from diary/graphs and bolus advice are available on the pump itself. 

Yes.  While the Accu-Chek Combo system has been designed to be used together for maximum benefit, both products can be used as stand-alone devices as needed.

No. Your Accu-Chek Spirit Combo insulin pump can be paired with an Accu-Chek Performa Combo meter only, and only those two devices will be able to communicate with one another. As a security measure, it's also not possible to pair more than one Accu-Chek Performa Combo meter with your insulin pump.

You can use U100 rapid-acting insulin.

The Accu-Chek Performa Combo meter uses Accu-Chek Performa test strips.

No.  Your meter should already have a black code key inserted. Just leave it in place. Your meter is already coded.

We recommend the use of Lithium batteries where possible. The Accu-Chek Spirit Combo insulin pump uses 1 AA battery (LR6 1.5 V AA alkaline, FR6 1.5 V AA lithium or 1.2 V rechargeable NiMH HR6 AA). You must select the correct battery type in the insulin pump setup when you replace your battery. Do NOT use carbon-zinc, nickel-cadmium (NiCd) or super heavy duty batteries.

Battery life depends on Accu-Chek Spirit Combo insulin pump use, including daily insulin requirements, frequency of delivery and backlight usage. For example If used in a typical usage pattern of 50 Units / day using U100 insulin and normal operating temperature (23 °C ±2 °C [73 °F ±4 °F]) the battery life is approximately: Alkaline: 70 days for Bluetooth® off; or 30 days for Bluetooth® on Lithium: 200 days for Bluetooth® off; or 80 days for Bluetooth® on NiMH: 100 days for Bluetooth® off; or 40 days for Bluetooth® on

We recommend the use of Lithium batteries where possible. The Accu-Chek Performa Combo meter uses 3 AAA (1.5V) alkaline batteries.

To help protect the Accu-Chek Spirit Combo insulin pump, the Accu-Chek Spirit Combo adapter and battery cover should be replaced every 2 months.

Absolutely. You can easily pair a new replacement Accu-Chek Performa Combo meter with your pump. Simply call the Accu-Chek Pump Hotline on 1800 633 457

The Accu-Chek Spirit Combo insulin pump can withstand brief accidental water contact such as rain, water splashes or accidental immersion (IPX8). Before taking a bath or going into a whirlpool, shower or swimming pool, you should disconnect and remove your pump. Your Accu-Chek Performa Combo meter is not waterproof and must be kept dry at all times.

Yes. If you are traveling outside of the country, you may be eligible for a loan pump. Please call the Accu-Chek pump hotline on 1800 633 457 for details.

Like other electronic and communications equipment, the Bluetooth® service on the Accu-Chek Combo system must be switched off for the pump and meter if directed by the airline. While the Bluetooth® service is off, the Accu-Chek Spirit Combo insulin pump can be operated independently of the Accu-Chek Aviva/Performa Combo meter. To turn Bluetooth® service off on the Accu-Chek Spirit Combo insulin pump, go to the Bluetooth® Settings menu. On the Accu-Chek Aviva/Performa Combo meter, go into the Settings menu, then Meter, then Bluetooth®. Follow the instructions given on the screen. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Roche is under license.

No. You should never use your insulin pump near electromagnetic fields such as x-ray, computer tomography (CT) or MRI. Disconnect and remove your pump and leave it outside these areas. If you do not follow this instruction your pump can be damaged and quit operation. Regarding infusion sets, there is no need to remove a steel needle infusion set for X-Ray or CT. However, we do recommend you completely remove a steel infusion set for MRI scans.

The Accu-Chek Spirit Combo pump will not be affected by walk-through metal detectors. We recommend you do not put either the pump or the meter through the carry-on baggage X-Ray machine. For full body scanners, we recommend putting your pump into STOP mode to avoid the chance of any interference with a body scanner machine. We recommend you obtain a letter from your healthcare professional stating you have diabetes, will be wearing an insulin pump and will be carrying consumables. Theoretically a strong magnetic field can lead to a permanent defect in the pump but we have no known case of such defect.

You can only pair the Accu-Chek Performa Combo meter with your Accu-Chek Spirit Combo insulin pump.

The Accu-Chek Spirit Combo insulin pump is fully functional without the meter and can be operated manually. If you forget the meter, you will be unable to perform a bG check or receive bolus advice. You will need to calculate your insulin requirement manually and deliver the bolus using the pump

The Accu-Chek Combo Pump System warranty provides against defects in materials and workmanship for four years. If your Accu-Chek Combo Pump System malfunctions due to intentional or unintentional misuse or miss-handling, or if it is lost or stolen, any repair or replacement to the Accu-Chek Combo Pump System is not covered under warranty - you will have the opportunity to purchase a new Accu-Chek Combo Pump System.  We recommend you obtain portable goods coverage on your home contents insurance policy or travel insurance policy to cover the cost of the Accu-Chek Combo Pump System

You'll need infusion sets (the tubing and connectors to attach the pump to your body), cartridges for the insulin, adapters (which connect the cartridge to the infusion set), batteries, battery covers and blood glucose monitoring supplies.

No. Insulin pumps are worn outside the body. They do not require any surgery or invasive procedures and can be disconnected as needed.

An insulin pump is attached to you with an infusion set. Depending on the design, an infusion set may have a steel or soft cannula. In case you use a soft infusion set, the cannula is inserted with an introducer needle that is removed immediately after insertion. Depending on the design of the infusion set, the cannula may be placed at a 90° angle or a 20-45° angle to the surface of the skin. An infusion set is generally changed every 2 (steel) to 3 (Teflon) days. You may insert the infusion set in the abdominal area. Most insulin pump users rotate sites on their abdomen, as this area tends to have the best absorption. Consult with your health care provider to see if other sites are appropriate for you. Modern infusion sets are comfortable and easy to use, and there is a style for virtually every insulin pump user. 

An insulin pump can be superior to daily injections for many reasons—the greatest being that its use provides for a much greater ability to manage and control diabetes. The insulin pump provides a continuous flow of insulin, which minimises unwanted variation of insulin action you may experience with multiple injections. The pump also gives you a precise dose of insulin based on your current needs—even as those needs change. However, despite the advantages of using an insulin pump, treatment outcomes still depend on how well you take care of yourself. Eating well, staying active, checking blood glucose frequently are all important aspects of optimising your health. When in the hands of a person committed to better health, supported by an experienced healthcare team, insulin pump therapy can make managing diabetes easier and far more flexible than ever before.

While you may feel a small pinch when inserting the set, many people find infusion set insertion more comfortable than giving injections. Once the set is under the skin, it is so comfortable that many people forget they're wearing it.

There are several ways to find other insulin pump users. Ask your healthcare team about pump groups or pumpers you can talk to about their experiences. The Internet is also a valuable resource for contacting pump users.  

There are three things that determine how long it takes: How well you understand diabetes care How well you understand insulin pump therapy How well you operate the pump Understanding diabetes care involves the basic principles of nutrition, activity and medicine. If you're experienced in diabetes care, you probably already know these principles. If you're new to diabetes, you can attend an education program in your community—ask a healthcare provider for information on local sessions. Understanding insulin pump therapy involves a training session with a diabetes educator and a personalised therapy plan. Learning to operate the pump takes training and practice. We offer comprehensive training, insulin pump manuals, as well as other materials written for insulin pump users.

Insulin pumps have been available for decades. Today's insulin pumps, however, are much more advanced than early models. Modern pumps use the latest microprocessor technology to regulate insulin delivery and provide safety checks. For example, the Accu-Chek Spirit Combo insulin pump performs over 9 million safety checks each day.

Insulin pump consumables are subsidised by the National Diabetes Services Scheme. Please visit www. ndss.com.au/product-and-supply for more information

Optimal control requires a balanced approach. Insulin pumps can certainly help you control your blood glucose level, but eating properly, monitoring your blood glucose and regular activity are equally important. The insulin pump doesn't take care of your diabetes—you do.

This is the amount of insulin delivered per hour that is required to cover your background (or basal), blood glucose lowering insulin needs. In insulin pump therapy, your basal rate is determined together with your doctor or healthcare team and can be adjusted to meet your individual physiological needs throughout the day. Your basal rate is delivered by your insulin pump according to the curve of your personal Basal profile or profiles.

The amount of insulin delivered (in addition to the basal rate) to cover the intake of food and to correct high blood glucose levels. The factors that calculate a bolus amount are determined and adjusted by your doctor or healthcare professional.

An insulin pump is designed to deliver insulin continuously under the surface of the skin. It may also be referred to as continuous subcutaneous insulin infusion or CSII. A pump helps keep blood glucose levels as close to normal as possible. A landmark scientific study showed that maintaining blood glucose levels at or near normal levels greatly decreases the likelihood of complications from diabetes.1 1Diabetes Control and Complications Trial Research Group. The effect of intensive treatment of diabetes on the development and progression of long-term complications in insulin-dependent diabetes mellitus. New Engl J Med. 1993;329:977-986.

Today's insulin pumps are about the size of a mobile phone and weigh only about 100grams. During the day, you can clip it to the waistband of your clothing or put it in a pocket. Some people even wear the pump in a bra pouch or thigh pouch. You have choices at night, too. Some people clip the pump to their pajamas, while others put it in a pocket or under their pillow. Many people simply lay the pump next to them.

Your healthcare professional will prescribe the insulin that is appropriate for you. An insulin pump delivers a continuous supply of fast-acting insulin, so long-acting insulin is not needed. Because fast-acting insulin has more predictable absorption than intermediate or long-acting insulin, your blood glucose levels can be better controlled.

There are many accessories that let you keep the pump concealed. For women, a popular option is a bra pouch. It clips on the side of the bra and the pump hangs under the arm. This insulin pump pouch works well for formal dresses, sundresses and tank tops. There are also specially designed thigh pouches. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Roche is under license

It is possible to use the Accu-Chek Spirit Combo insulin pump during air travel. However there are some aspects which need to be considered: 1. Please disconnect your infusion set during take- off and landing. Rapid and extreme changes in air pressure, for example in an air plane that is taking off or landing can influence insulin delivery, especially if there are air bubbles in the cartridge or tubing. 2. Turn off Bluetooth on both devices (pump and meter) to prevent communication between pump and meter to comply with flight safety instructions.

Early occlusion detection is an important factor for effective insulin pump therapy. An occlusion is an unexpected event where the flow of insulin from a pump into the subcutaneous tissue is blocked. The patient is typically not aware that an occlusion has occurred. Due to missed insulin, a malfunction can often result in elevated bG levels, which if undetected can lead to hyperglycaemia or Ketosis with the risk for the development of life threatening Diabetic Ketoacidosis (DKA).1 With its faster occlusion detection, the Accu-Chek Combo system may help to reduce the severity of hyperglycaemia and minimises the risk of ketoacidosis resulting from occlusions.

The Accu-Chek insulin pump has not been tested at altitudes in excess of 10,000 feet (3,000 meters) above sea level. If your travels take you to an area in excess of 10,000 feet (3,000 meters) above sea level, stop and remove your pump. This does not apply to use in airplanes with pressurised cabins. The barometric pressure during operation should be between 50 to 106 kPa (500 to 1060 mbar).

Different depth settings are required to accommodate different patients’ skin types. You do not require different single-use lancing devices with different penetration depths. This will save you time, costs and the need to stock a variety of lancing devices.

Choose the low setting for soft, thin and delicate skin or use on average skin to obtain a smaller drop of blood. Choose the medium setting for normal skin or if a medium blood volume is required. Choose the high setting for calloused skin, to obtain a blood sample without pressing and squeezing, if a high blood sample is required or for multi-test situations.

Medium depth setting

No. The Accu-Chek Safe-T-Pro Plus lancing device is not designed and intended to be used on alternative sites.

No. The lancing device is designed and engineered for one-time use.

Yes.

With children younger than 1 year of age, the capillary blood must be obtained from the heel. Obtaining blood must occur from the lateral areas of the sole. The puncture must occur vertically to the sole. While obtaining blood, the child should be held with its foot vertically facing the floor. A site which has already been punctured must not be punctured a second time. To improve blood flow at the heel before obtaining blood, you can carefully warm the heel, for example by wrapping it in a warm, moist cloth of a maximum 42 °C. The heel must be disinfected and then dried completely. To obtain capillary blood from the heel of children under 1 year, use only the low or medium penetration depth. If the high penetration depth is used, the calcaneus (heel bone) is at risk of being injured.

The device should be disposed in accordance with you facility’s disposable procedures.

The lancet (= needle surrounded by the sterility cap) of the Accu-Chek Safe-T-Pro Plus lancing device is sterilised in a process called gamma irradiation which meets the international standards.

If stored properly, the lancing device remains functional for 4 years after sterilisation.

If stored properly, the lancing device remains functional for 4 years after sterilization.

200 units

The Accu-Chek Active meter detects the colour change in the test pad area. If the test pad is checked too early, the glucose reaction may not yet be finished. If it is done too late, the colour may have already changed due to drying.

Yes, Accu‑Chek Connect meters can be used for  Alternate Site Testing however you should consult your healthcare professional before using this method. Refer to the user manual for more information.

The test result is independent from altitude for up to 4,000m (13,123 feet).

Expired lancets should not be used. The use of an expired lancet may cause an infection at the puncture site as the lancet may have lost its sterility

Click here to view the list of compatible mobile devices.

The application is offered in eight languages: Brazilian, Chinese, Dutch, English, French, French Canadian, German, Italian, Russian, Spanish and Turkish. The language of the application depends on the language the operating system uses. If the language of your Smart Phone device is not among the eight available for the app, English is used for the app.

Yes, you can personalise a number of items and screens. Please see the listed items on the Settings screen. In addition you can sort the order of the items in Settings>Change Data Order. Simply touch and drag on the + icon to the left of each item to move it to the desired position.

Create an Accu-Chek Connect Online personal account. You can access this by going to the app Settings screen>Essentials>Online Account. You will see Click HERE to Create an Online Account and follow the prompts. You can also create your personal Accu-Chek Connect Online account by visiting www.accu-chekconnect.com

In addition to blood glucose results and insulin doses, you can track lab test results such as cholesterol, kidney screenings and HbA1c, plus blood pressure, medications, insulin, weight, food and activity, upcoming appointments and more. Include as much—or as little—information as you want in your reports.

Yes. The Accu-Chek Connect diabetes management system is designed to be personalized. So if you want to take advantage of a full range of features, you can—or you can decide what functions are most important to you.