How long will the battery last in my meter?
Your battery should last for approximately 2,000 tests.
Which other drums or lancets are compatible for use with the Accu-Chek FastClix lancing device?
Due to its special drum mechanism, only the Accu-Chek FastClix lancet drum can be used in the Accu-Chek FastClix lancing device.
Where can I buy the Accu-Chek FastClix lancing device?
The lancing device and lancet drums are available at many retail and online pharmacies.
How close do the meter and mobile device have to be for data to transfer wirelessly from the blood glucose meter to the app?
The meter and phone must be within 3 meters (9.8 feet) for the automatic data transfer to occur. If the distance between the devices exceeds 3 meters during blood glucose test(s), any new meter data will synchronize with the app when the devices are within range. Information on data transfers and device connectivity is available in the Connect Guide
Can the volume of the system tones be adjusted?
You can set the volume of system tones to one of 5 different levels, with the lowermost level being Mute.
Can features be turned off if they are not being used or needed?
Yes. The Accu-Chek Connect diabetes management system is designed to be personalized. So if you want to take advantage of a full range of features, you can—or you can decide what functions are most important to you.
Can the batteries be changed if a cassette with remaining tests is still inserted?
You can change the batteries while having a cassette inserted.
Are date and time saved when changing the batteries?
Results and settings remain saved in the meter while batteries are changed or if the meter is stored without batteries.
Can I change the language of the app?
The application is offered in eight languages: Brazilian, Chinese, Dutch, English, French, French Canadian, German, Italian, Russian, Spanish and Turkish. The language of the application depends on the language the operating system uses. If the language of your Smart Phone device is not among the eight available for the app, English is used for the app.
To record all the blood glucose values again, which are already stored in my Accu-Chek blood glucose meter, is extra effort. How can I merge those blood glucose values from the meter with insulin and carb data I recorded on the go with the app?
Create an Accu-Chek Connect Online personal account. You can access this by going to the app Settings screen>Essentials>Online Account. You will see Click HERE to Create an Online Account and follow the prompts. You can also create your personal Accu-Chek Connect Online account by visiting www.accu-chekconnect.com
Can I use an expired test strip?
No, check the use by date on the test strip container. Do not use test strips past the use by date.
Can I use a test strip from another Accu-Chek system in the Accu-Chek Performa blood glucose meter?
No. Accu-Chek Performa blood glucose meters are designed exclusively for use with Accu-Chek Performa test strips.