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Set the date and time on the Accu-Chek Performa meter

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Frequently Asked Questions

Testing blood sugar (Glucose)

The system automatically detects when enough blood has been applied to the strip and begins the test, even if some yellow is still visible. The only time you need to apply more blood is when the blood drop symbol continues to flash in the display.

An E4 error message will display on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood glucose test.

Yes. In addition to the fingertip, you can collect blood samples from the palm, forearm or upper arm. Talk with your healthcare professional before deciding if alternate site monitoring is right for you.

Your Accu-Chek lancing device has a special plastic cap designed for monitoring on other areas of the body. Talk with your healthcare professional before deciding if alternate site monitoring is right for you.

Note: Do not use the special plastic cap when monitoring at the fingertip. Follow the steps for fingertip monitoring, with a few differences:

  • Use the clear or gray cap.
  • You may need a deeper setting. Try 3 for your palm or 5-1/2 for your forearm or upper arm. (These are suggested settings; yours may differ.)
  • Press the opening of the clear or gray cap firmly against a fleshy area of the non-fingertip site. Press the lancing device up and down in a slow pumping motion to assist the flow of blood.
  • Keep steady pressure on the area, then press and release the plunger. Do not be afraid to apply pressure to the area with the lancing device to assist the flow of blood. Continue to press the cap against the site for a few seconds to allow blood to come to the surface.

Meter care and batteries

Cleaning is simply removing dirt from the meter, while disinfecting refers to removal of most but not all, disease-causing and other types of microorganisms.

  • 70% isopropyl alcohol
  • Mild dishwashing liquid mixed with water

10% household bleach solution (1 part bleach plus 9 parts water) made the same day

Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display.

Visit your meter's Screen Messages page for a list of messages and definitions or download the User Manual (insert appropriate link) for your meter.

Test Strips and control tests

No. Accu-Chek Performa blood glucose meters are designed exclusively for use with Accu-Chek Performa test strips.

No, check the use by date on the test strip container. Do not use test strips past the use by date.

Performing a control test lets the user know the meter and test strips are working properly. Perform a control test when:

  • You open a new test strip box
  • You left the test strip container open
  • You think the test strips are damaged
  • You want to check the meter and test strips
  • The test strips were stored in extreme temperatures, humidity, or both
  • You dropped the meter
  • Your test result does not match how you feel
  • You want to check if you are performing the test correctly

Special features

There are three types of averages: general, pre-meal and post-meal. To view results and averages, press and release left and right arrows to view stored results. The most recent test result appears on the display.

  • Press the left arrow to view previous test results from newest to oldest.
  • Press the right arrow to view 7, 14, and 30 day general averages
  • Continue to press the right arrow to view 7-, 14-, 30- and 90-day pre-meal and post-meal averages
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