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Frequently Asked Questions

Meter care and batteries

Clean and disinfect your meter once a week or any time blood gets on the meter. You should also clean the meter before allowing anyone else to handle it.

Your lancing device is for single patient use only.

Cleaning is simply removing dirt from the meter, while disinfecting refers to removing as much of the disease-causing microorganisms and other germs as possible.

Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display.

To clean your meter:


  1. Ensure meter is off
  2. Gently wipe the meter’s surface with a soft cloth slightly dampened with one of the following:
    • 70% isopropyl alcohol
    • Mild dishwashing liquid mixed with water
    • 10% household bleach solution (1 part bleach plus 9 parts water) made the same day
  3. Squeeze out any excess liquid from the cloth before you wipe the meter surface


  1. Get any moisture in the code key slot or test strip slot
  2. Spray any cleaning solution directly onto the meter
  3. Immerse the meter in water or liquid
  4. Pour liquid into the meter

The meter's full-colour display provides instructions for dealing with most challenges you might come across. You can also refer to the Standard owner's booklet that came with your meter.

Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in an area that observes daylight saving time, to reflect the time change. You can also choose to have the time set in 12hr or 24hr format.

To change the time:

  1. From the main menu, select Settings and press the enter key.
  2. Select Time/Date and press the enter key.
  3. Select the Time entry field and press the enter key.
  4. Set the Hour and press the enter key.
  5. Set the Minutes and press the enter key.
  6. If Time Format is 12 hr, select am or pm and press the enter key.
  7. To save the changes and return to the Settings Menu screen, select Save.

Changing the date is a similar process. Simply select the Date entry field in step 3 and set the day, month and year.

Your batteries should last for approximately 2,000 checks. Rechargeable batteries can be used, but they may not last as long.

The meter uses 3 standard AAA batteries, preferably alkaline. Rechargeable batteries can also be used.

General questions

  • For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is checked for consistency of performance
  • Vials representative of the entire lot are checked a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment
  • As a result of our quality assurance process, we won't release affected test strips when any of the samples show a reading outside our accepted limits

Bolus advice and special features

Your healthcare provider will work with you to determine your specific settings. Using your specific settings, your doctor or diabetes educator will set up the meter for you.

You can get insulin bolus advice in just 3 simple steps:

  • Check blood sugar
  • Enter carbs to be eaten
  • Confirm advice and deliver the insulin bolus

Download step-by-step instructions: Quick Start Guide and 3 Simple Steps to Bolus Advice [(Accu-Chek Aviva Expert Quick Start Guide.pdf]

You can set up to 8 alarm clock reminders per day—for blood glucose checks, injections, or other events—as well as automatic reminders after high or low blood glucose results, or after certain meals. You can also set reminders for appointments on specific days. At the scheduled time, the meter turns on and displays the reminder, along with a sound or vibration, if a test strip has not been inserted. If the meter is already on and no blood glucose test has been performed, the reminder is displayed when the meter powers down.

Yes. You can choose to set the meter to sound or vibrate mode within the meter settings. 

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