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Setting up your profile on Accu-Chek 360° DMS

Frequently Asked Questions

General questions

Yes. The system lets you choose from 14 languages—English, Simplified Chinese, Danish, Dutch, French, German, Italian, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, and Turkish. 

The Accu-Chek 360°diabetes management system automatically detects your Accu-Chek  glucose meter or insulin pump when it is placed near the reader or meter USB cable is plugged into the computer. With just 1 click, you can download results to your computer.

A USB cable to connect the reader to your computer is needed. In some cases this will be included in the DVD kit. If not, the cable can be ordered from Roche Diabetes Care separately. You can also buy a replacement or extra cable, if you need it.

Some of the Accu-Chek meter systems come with USB cables, which should be used for downloading data to the software. For specific cable information, refer to your Owner's Manual.

The backup and restore functionality built into the Accu-Chek 360° diabetes management system is designed to restore data back to the same computer with the same installation of Windows that the Accu-Chek 360° software was installed on.

We recommend you use the export functionality for disaster recovery as you can import the data to a different computer or new installation of Windows. Please remember to store your exported data file to a safe location.

If you have previously used the backup feature and need assistance with restoring your data, please contact Accu-Chek Enquiry Line on 1800 251 816

In addition to glucose results and insulin doses, you can track lab test results such as cholesterol, kidney screenings and HbA1c, plus blood pressure, medications, insulin, weight, food and activity, upcoming appointments and more. Include as much—or as little—information as you want in your reports. The Accu-Chek 360° diabetes management system is designed to give you a complete view of key health indicators you define.

Yes. The Accu-Chek 360° diabetes management system allows you to print or view in information in any of the 14 languages supported by the application. This can be a great way to help improve communication between you and your healthcare team.

Yes. The Accu-Chek 360° diabetes management system is designed to be personalised. So if you want to take advantage of a full range of features, you can—or you can decide what functions are most important to you. The set-up wizard automatically runs the first time the application is installed, but can be accessed later as needs change.

The system provides a variety of options, such as:

  • Custom reports—Present information in a way that works for you. Simple drag-and-drop functionality makes it easy to set the information up the way you like.
  • Favorite reports—Easily access your most frequently used reports.

Batch reports—Multiple reports can be viewed and printed together to make comparing information easy.

Yes. The Accu-Chek 360° diabetes management system prints, e-mails and faxes reports directly from the application. You can even ask the software to do all 3 with one request to simplify the process.

Designed for efficiency, the Accu-Chek 360° diabetes management system automatically identifies the Accu-Chek devices when they are set to communication mode and placed in front of the Accu-Chek 360° reader or the device USB cable is plugged in. The Accu-Chek 360° diabetes management system does the rest and even auto-prints a report.

This tool is designed for healthcare professionals, to help them see how a group of patients is doing. By looking at all patients at once, a healthcare professional may be able to better identify which therapies are working and make informed treatment decisions more efficiently.

Because so many aspects of your diabetes self-management are interrelated, Accu-Chek 360° software helps you see how the actions you take affect your glucose and long-term health. You can customise the system, however, to show you as much or as little information as you want.

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Accu-Chek 360

Item Description

Automatically transfer glucose and insulin pump information with just one click—no more hard-to-read, hand-written logbooks. Create easy-to-understand graphs for a quick overview of your health, and see connections between food, insulin, medications, activity and glucose levels. Share results with your doctor or pharmacist—together you can look for ways to improve your treatment.


Blood glucose meter


Blood glucose results Insulin use data Carbohydrate counts Medication data


German, English


Windows (see chart)

Benefits and Features
  • Easy to use. Accu-Chek 360° Diabetes Management software offers one-click downloads, video demonstrations, an ability to undo last download and an auto-print feature. Use the installation setup wizard for quick and easy installation.
  • One-click meter or pump download—save time and reduce errors
  • Easy-to-read navigation and display
  • Graphic illustrations highlight patterns and challenges
  • One page health summary. This report provides a combined view of your overall glycaemic control. This report is designed to print-out, or email it to share with your healthcare team.
  • Customisable. Customise settings to meet your specific targets and goals. Set up favourite reports or create your own using simple drag-and-drop features.
  • Compatible with the Accu-Chek glucose meter range including Accu-Chek Mobile and Accu-Chek Aviva Expert


Call the Accu-Chek Enquiry Line on 1800 251 816 to order your copy.

Additional Specifications

Accu-Chek blood glucose meters and insulin pumps

Platform and processor:

IBM® and Intel®-compatible PC with Pentium® III 600 MHz or higher processor (32 bits)

Operating system:

Accu-Chek 360 software is not compatible with MAC operating systems at this time. Accu-Chek 360° installations running Windows in a virtualised or emulated environment are not supported.


256 MB RAM

600 MB of available hard drive space

Data cable connection:


Meter and pump connection:

Infrared (IR) window or USB cable (see your Owner's Booklet for details)


English, Simplified Chinese, Danish, Dutch, French, German,  Italian, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish

How to use the Accu-Chek 360° diabetes management system

The Accu-Chek 360° system is designed to meet the personalised needs of users by employing an automated set-up wizard (or utility) to automatically run the first time the program is used. This "intelligent" wizard customises the application to meet the needs of the specific user. Users will only see those features that they want to use - of course these features can be turned on or off as required.


When installing the Accu-Chek 360° Diabetes Management System software follow the instructions set out in the instruction wizard. During set up, an activation code will be required; this can be found on the back of the program CD packaging.


For more information please refer to the Help section of the Accu-Chek 360° Diabetes Management System program or contact the Accu-Chek Enquiry Line on 1800 251 816.


  • Accu-Chek Active meter
  • Accu-Chek Performa meter
  • Accu-Chek Performa Nano meter
  • Accu-Chek Go meter
  • Accu-Chek Integra meter
  • Accu-Chek Mobile meter
  • Accu-Chek Aviva Expert meter
  • Accu-Chek Aviva Connect meter
  • Accu-Chek Spirit insulin pump
  • Accu-Chek Combo Pump System (comprising of Accu-Chek Performa Combo Meter and Accu-Chek Spirit Combo insulin pump)


Accu-Chek 360° Diabetes Management Software Sample Reports

Take advantage of the easy-to-read charts and graphs for a quick overview of your health as well as an in-depth analysis of your Diabetes Management. You can use the existing reports or customise them to your targets and diabetes management programme.


By seeing your results visually, it may be easier for you and your healthcare team to pinpoint patterns that suggest your management plan may need fine-tuning.


Click the sample reports below to see just a few of the helpful reports available.


Intel and Pentium are registered trademarks of Intel Corporation. Windows, Windows Server and Windows Vista are registered trademarks of Microsoft Corporation.