Can the Accu-Chek Smart Pix device reader store readings in my computer?

While you can view your results at your computer and e-mail a report, you can't store the readings or manipulate the data, as with other Accu-Chek applications.

Can I delete stored results?

It is not possible to delete stored results.

How do I get the USB cable?

The required USB cable is a standard Micro-USB cable available from most electrical retailers; the meter kit does not include a standard Micro-USB cable.

Can I download information to the Accu-Chek Smart Pix device reader from more than 1 meter?

You can combine results from up to 3 glucose monitors at the same time, and have all the information appear on 1 easy to read graph. 

How does the data transfer work with the new meter?

The Accu-Chek Active blood glucose meter has a built in USB (Universal Serial Bus) port for transferring test results to a computer that is equipped appropriately. Roche Diabetes Care offers a variety of special diabetes management hardware and...

Is it possible to test with different blood sample types?

Yes, it is possible to test with all types of blood (capillary, venous, arterial, and neonatal).

How do I connect the Accu-Chek Smart Pix cable to my insulin pump or glucose meter?

The Accu-Chek Smart Pix device reader uses infrared technology to "beam" data from an Accu-Chek glucose meter or insulin pump when it is placed in front of the device reader. This simple connectivity means greater convenience and faster downloads for...

Do I need to load the Accu-Chek Smart Pix software onto my computer?

There's no need to load software. Everything you need is already within the Accu-Chek Smart Pix device reader. Just plug it into a USB port to get started.

Can I use the Accu-Chek Smart Pix device reader on a Mac?

No. This system requires the Windows ® 2000, Windows XP, Windows Vista ® or Windows 7 or 8 operating system. 

How do I connect the Accu-Chek Smart Pix device reader to my computer?

The device simply plugs into any available USB port. Just plug it in and it's ready to go.

How does Accu-Chek assure that the Accu-Chek Aviva Expert blood glucose meter provides accurate results?

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Which Accu-Chek products can be used with the Accu-Chek Smart Pix device reader?

The Accu-Chek Smart Pix device reader is compatible with Accu-Chek meters and pumps that use infrared (IR) data transfer.

How can I share information from my Accu-Chek Smart Pix device reader with my healthcare team?

You can print out reports showing precisely what your healthcare team wants to know. By letting you set personal targets, time ranges and report preferences, the Accu-Chek Smart Pix device reader gives you just what you choose.

Where can I find out more about an error code or screen message?

The meter's full-colour display provides instructions for dealing with most challenges you might come across. You can also refer to the Standard owner's booklet that came with your meter.

What types of information can I track with the Accu-Chek Smart Pix device reader?

The Accu-Chek Smart Pix device reader collects data from your glucose meter and insulin pump doses. By looking at all of this information at once, you can see how your efforts at managing your glucose are progressing.