Can I use the Accu-Chek 360° software on a Mac?

No, this system requires Windows ® 2000, XP, XP Professional, Vista ® or 7 or 8.  If you are interested in using a Mac, you should consider Accu-Chek Connect Online (insert link here) .

What Accu-Chek products can be used with Accu-Chek 360° software?

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How can I share information from the Accu-Chek 360° diabetes management system with my healthcare team?

You can print out reports showing precisely what your healthcare team wants to know. Or you can send them updates via fax or e-mail. The Accu-Chek 360° diabetes management system conforms to you and your healthcare team's needs.

Why does the Accu-Chek 360° diabetes management system integrate different types of data into 1 graph?

Because so many aspects of your diabetes self-management are interrelated, Accu-Chek 360° software helps you see how the actions you take affect your glucose and long-term health. You can customise the system, however, to show you as much or as little...

What is the population management tool?

This tool is designed for healthcare professionals, to help them see how a group of patients is doing. By looking at all patients at once, a healthcare professional may be able to better identify which therapies are working and make informed treatment...

What is auto-detect?

Designed for efficiency, the Accu-Chek 360° diabetes management system automatically identifies the Accu-Chek devices when they are set to communication mode and placed in front of the Accu-Chek 360° reader or the device USB cable is plugged in. The...

Can I print, email and fax information from the system?

Yes. The Accu-Chek 360° diabetes management system prints, e-mails and faxes reports directly from the application. You can even ask the software to do all 3 with one request to simplify the process.

What advanced reporting options does the Accu-Chek 360° diabetes management system offer?

The system provides a variety of options, such as: ...

Can features be turned off if they are not being used or needed?

Yes. The Accu-Chek 360° diabetes management system is designed to be personalised. So if you want to take advantage of a full range of features, you can—or you can decide what functions are most important to you. The set-up wizard automatically runs...

Can I print the reports and create graphs in another language?

Yes. The Accu-Chek 360° diabetes management system allows you to print or view in information in any of the 14 languages supported by the application. This can be a great way to help improve communication between you and your healthcare team.

What types of health information can I track with the Accu-Chek 360° diabetes management system?

In addition to glucose results and insulin doses, you can track lab test results such as cholesterol, kidney screenings and HbA1c, plus blood pressure, medications, insulin, weight, food and activity, upcoming appointments and more. Include as much—or...

How can I know which version of the Accu-Chek Smart Pix device reader I am using?

Once your Accu-Chek Smart Pix device reader is plugged in and working, you can find version information at the top left of your screen.

How can I download the Accu-Chek Smart Pix device reader updates?

When upgrades are available, you can download them from the Accu-Chek Smart Pix page on our Web site. We will also include instructions for upgrading.

What if I don't get an error, but the device reader isn't working?

If the Accu-Chek Smart Pix device reader fails to appear on the computer as a drive: ...

What do the error signals mean?

The Accu-Chek Smart Pix device reader reports potential errors during data transfer and use by causing the center display section 8 to flash. Here's what you can do: ...