Your most comfortable penetration depth setting will depend on a few things:

• Whether you're using a fingertip or alternative site. Talk with your healthcare professional before deciding if alternative site testing is right for you.
• Your skin type. Softer, thinner skin requires a shallower setting than thicker skin.
• The required blood sample. The more blood you require, the higher the setting you'll need.

If you have no experience with this lancing device, we recommend setting a low penetration depth, such as penetration depth 2. For alternative site testing, the puncture at alternative sites must be deeper than at the fingertips. However, these sites are generally less sensitive to pain.

Before you decide to use blood from alternative sites, consult your healthcare professional.

Reports of an allergic reaction to the lancets are extremely rare. The lancets are not silicon coated and are latex free. The lancets are made of stainless steel, approved for medical purposes. This steel contains 18 % Chromium and approximately 9 % Nickel.

No, the Accu‑Chek Multiclix lancing device is intended for personal use only! It is only allowed to be used to obtain blood from one person. There is a risk of infections being transmitted if the lancing device is used by other people, even by family members, or if healthcare professionals use this lancing device to obtain blood from different people.

No, the Accu-Chek Multiclix lancing device is designed so that a new lancet cannot be selected if the device is primed.

No, for hygienic reasons, once you have changed the lancet this is not possible.

No, this is not possible. Safety hooks prevent accidental reuse of a used lancet drum. A used lancet drum is easily recognised by the red stripes.

Always use a new lancet when you obtain blood. In doing this, you reduce the risk of infection, and obtaining blood remains virtually pain-free.

No, the Accu-Chek Multiclix lancing device does not contain latex.

The use of an expired lancet (drum) may cause an infection at the puncture site as the lancet may have lost its sterility. We guarantee 4 years of sterility from the date of sterilisation, so you have plenty of time to use up your lancets.

This can be caused by several reasons:

1. The penetration depth is too shallow for your skin. Please select a higher penetration depth setting.
2. The lancing device needs to be pressed firmly against the skin
3. Check to ensure a lancet drum is inserted in the lancing device.

Please also check the instructions of use of the lancing device.

Check the lancet window to see whether there are any white bars or numbers visible in the lancet display. If there are no bars visible or the number 1 is displayed, you are using the last lancet and the lancet drum needs to be changed for a new lancet drum.

Yes.