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Frequently Asked Questions

General questions

Clean your lancing device regularly to keep it in good working condition. If any blood gets on it, always wipe it away immediately. Clean the outside of the lancing device only. Wipe it once a week with a cloth lightly moistened with water. To disinfect, use 70 % isopropanol. Check your package insert for detailed instructions on how to clean the lancing device.

Remove the cap from the lancing device. Remove the lancet drum from the lancing device. Upon removing the lancet drum, the blue ring on the lancet drum separates from the white cylinder. The blue ring on a used lancet drum can rotate freely and you can see two red stripes on the white cylinder. Insert a new lancet drum, white end first.

Keep your lancet drums clean and protect them from extremes of temperature. Do not store them in a hot car or in the refrigerator.

Before you decide to use blood from alternative sites, consult your healthcare professional.

You can obtain capillary blood for blood glucose testing not only from the fingertips, but also from other sites (palm, forearm, upper arm, calf or thigh), so-called alternative site testing (abbreviated as: AST). To be able to obtain capillary blood from other sites, you have to replace the regular cap by a special cap, the Accu-Chek Multiclix AST cap. Consult your healthcare professional beforehand if you want to use blood from alternative sites for your blood glucose test. Please follow the instructions of use of the AST Cap insert.

The drum can be disposed of in the household waste. Although remember to check your local council regulations as these may vary from state to state.

Rotate the dial until the desired penetration depth setting is lined up with the indicator. Press the priming button down as far as it will go. The lancing device is primed when the center of the release button is yellow. Press the lancing device firmly against the selected puncture site. Press the release button.

Your most comfortable penetration depth setting will depend on a few things:

  • Whether you're using a fingertip or alternative site. Talk with your healthcare professional before deciding if alternative site testing is right for you.
  • Your skin type. Softer, thinner skin requires a shallower setting than thicker skin.
  • The required blood sample. The more blood you require, the higher the setting you'll need.

If you have no experience with this lancing device, we recommend setting a low penetration depth, such as penetration depth 2. For alternative site testing, the puncture at alternative sites must be deeper than at the fingertips. However, these sites are generally less sensitive to pain.

Before you decide to use blood from alternative sites, consult your healthcare professional.

Reports of an allergic reaction to the lancets are extremely rare. The lancets are not silicon coated and are latex free. The lancets are made of stainless steel, approved for medical purposes. This steel contains 18 % Chromium and approximately 9 % Nickel.

No, the Accu‑Chek Multiclix lancing device is intended for personal use only! It is only allowed to be used to obtain blood from one person. There is a risk of infections being transmitted if the lancing device is used by other people, even by family members, or if healthcare professionals use this lancing device to obtain blood from different people.

No, the Accu-Chek Multiclix lancing device is designed so that a new lancet cannot be selected if the device is primed.

No, for hygienic reasons, once you have changed the lancet this is not possible.

No, this is not possible. Safety hooks prevent accidental reuse of a used lancet drum. A used lancet drum is easily recognised by the red stripes.

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