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Frequently Asked Questions

General questions

There are many accessories that let you keep the pump concealed. For women, a popular option is a bra pouch. It clips on the side of the bra and the pump hangs under the arm. This insulin pump pouch works well for formal dresses, sundresses and tank tops. There are also specially designed thigh pouches.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Roche is under license

No. Your Accu-Chek Spirit Combo insulin pump can be paired with an Accu-Chek Performa Combo meter only, and only those two devices will be able to communicate with one another. As a security measure, it's also not possible to pair more than one Accu-Chek Performa Combo meter with your insulin pump.

The Accu-Chek Combo Pump System warranty provides against defects in materials and workmanship for four years. If your Accu-Chek Combo Pump System malfunctions due to intentional or unintentional misuse or miss-handling, or if it is lost or stolen, any repair or replacement to the Accu-Chek Combo Pump System is not covered under warranty - you will have the opportunity to purchase a new Accu-Chek Combo Pump System.  We recommend you obtain portable goods coverage on your home contents insurance policy or travel insurance policy to cover the cost of the Accu-Chek Combo Pump System

It is possible to use the Accu-Chek Spirit Combo insulin pump during air travel. However there are some aspects which need to be considered:

1. Please disconnect your infusion set during take- off and landing.
Rapid and extreme changes in air pressure, for example in an air plane that is taking off or landing can influence insulin delivery, especially if there are air bubbles in the cartridge or tubing.

2. Turn off Bluetooth on both devices (pump and meter) to prevent communication between pump and meter to comply with flight safety instructions.

You can use U100 rapid-acting insulin.

You'll need infusion sets (the tubing and connectors to attach the pump to your body), cartridges for the insulin, adapters (which connect the cartridge to the infusion set), batteries, battery covers and blood glucose monitoring supplies.

Early occlusion detection is an important factor for effective insulin pump therapy.

  • An occlusion is an unexpected event where the flow of insulin from a pump into the subcutaneous tissue is blocked.
  • The patient is typically not aware that an occlusion has occurred.
  • Due to missed insulin, a malfunction can often result in elevated bG levels, which if undetected can lead to hyperglycaemia or Ketosis with the risk for the development of life threatening Diabetic Ketoacidosis (DKA).1

With its faster occlusion detection, the Accu-Chek Combo system may help to reduce the severity of hyperglycaemia and minimises the risk of ketoacidosis resulting from occlusions.

The Accu-Chek Performa Combo meter uses Accu-Chek Performa test strips.

No. Insulin pumps are worn outside the body. They do not require any surgery or invasive procedures and can be disconnected as needed.

The Accu-Chek insulin pump has not been tested at altitudes in excess of 10,000 feet (3,000 meters) above sea level. If your travels take you to an area in excess of 10,000 feet (3,000 meters) above sea level, stop and remove your pump. This does not apply to use in airplanes with pressurised cabins.

The barometric pressure during operation should be between 50 to 106 kPa (500 to 1060 mbar).

No.  Your meter should already have a black code key inserted. Just leave it in place. Your meter is already coded.

An insulin pump is attached to you with an infusion set. Depending on the design, an infusion set may have a steel or soft cannula. In case you use a soft infusion set, the cannula is inserted with an introducer needle that is removed immediately after insertion. Depending on the design of the infusion set, the cannula may be placed at a 90° angle or a 20-45° angle to the surface of the skin. An infusion set is generally changed every 2 (steel) to 3 (Teflon) days.
You may insert the infusion set in the abdominal area. Most insulin pump users rotate sites on their abdomen, as this area tends to have the best absorption. Consult with your health care provider to see if other sites are appropriate for you. Modern infusion sets are comfortable and easy to use, and there is a style for virtually every insulin pump user. 

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