Sorry, you need to enable JavaScript to visit this website.
hamburger overlay

Frequently Asked Questions

General questions

Absolutely. You can easily pair a new replacement Accu-Chek Performa Combo meter with your pump. Simply call the Accu-Chek Pump Hotline on 1800 633 457

Insulin pumps have been available for decades. Today's insulin pumps, however, are much more advanced than early models. Modern pumps use the latest microprocessor technology to regulate insulin delivery and provide safety checks. For example, the Accu-Chek Spirit Combo insulin pump performs over 9 million safety checks each day.

The Accu-Chek Combo system consists of the Accu-Chek Spirit Combo insulin pump and the Accu-Chek Performa Combo meter to provide blood glucose monitoring, bolus advice, remote control of the pump and extensive data management capabilities. It's discreet, customisable to your own needs and designed to be easy to use.

The Accu-Chek Spirit Combo insulin pump can withstand brief accidental water contact such as rain, water splashes or accidental immersion (IPX8). Before taking a bath or going into a whirlpool, shower or swimming pool, you should disconnect and remove your pump. Your Accu-Chek Performa Combo meter is not waterproof and must be kept dry at all times.

Insulin pump consumables are subsidised by the National Diabetes Services Scheme. Please visit www. for more information

The pump and meter use a globally approved communication standard called Bluetooth® wireless technology. This allows intelligent electronic devices to communicate with each other over short-range wireless links while maintaining high levels of security.

Yes. If you are traveling outside of the country, you may be eligible for a loan pump. Please call the Accu-Chek pump hotline on 1800 633 457 for details.

Optimal control requires a balanced approach. Insulin pumps can certainly help you control your blood glucose level, but eating properly, monitoring your blood glucose and regular activity are equally important. The insulin pump doesn't take care of your diabetes—you do.

Approximately 2 meters (6.5 feet). If the pump has begun to deliver a bolus and it leaves the communication range, the bolus dose will be completed.

Like other electronic and communications equipment, the Bluetooth® service on the Accu-Chek Combo system must be switched off for the pump and meter if directed by the airline. While the Bluetooth® service is off, the Accu-Chek Spirit Combo insulin pump can be operated independently of the Accu-Chek Aviva/Performa Combo meter.

To turn Bluetooth® service off on the Accu-Chek Spirit Combo insulin pump, go to the Bluetooth® Settings menu. On the Accu-Chek Aviva/Performa Combo meter, go into the Settings menu, then Meter, then Bluetooth®. Follow the instructions given on the screen.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Roche is under license.

This is the amount of insulin delivered per hour that is required to cover your background (or basal), blood glucose lowering insulin needs. In insulin pump therapy, your basal rate is determined together with your doctor or healthcare team and can be adjusted to meet your individual physiological needs throughout the day. Your basal rate is delivered by your insulin pump according to the curve of your personal Basal profile or profiles.

When a warning is sent to the pump display, the pump will alert you by vibrating and emitting an acoustic signal. The warning will also be displayed on the Accu-Chek Performa Combo meter, so you don't have to access the pump to see the warning and take appropriate action.

Still can't find what you need?

We want your feedback!