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Frequently Asked Questions

General questions

The Accu-Chek LinkAssist insertion device has been developed exclusively for the automatic insertion of Accu-Chek FlexLink infusion sets.

The Accu-Chek LinkAssist insertion device has been developed for all those who prefer automatic insertion of infusion sets.

The Accu-Chek LinkAssist has been designed to accommodate the wishes and needs of people with diabetes who prefer automatic insertion. People with dexterity issues or impaired vision may also favour a larger insertion device facilitating easy, quick and virtually painless insertion1.

The use of an automatic insertion device is a matter of personal preference. It is up to you if you prefer to insert the Accu-Chek FlexLink manually or with our new Accu-Chek LinkAssist insertion device.

No. The Accu-Chek LinkAssist insertion device is exclusively for use on one person. It must not be used on several people.

Health care professionals and Diabetes Nurse Educators are a valuable source of information and training for all people with diabetes, which you should take advantage of regularly. It is not necessary, however, to get professional instruction before using Accu-Chek LinkAssist for the first time. Just follow the instructions for use contained in the packaging.

No, this is not necessary. 

The elongated perforation mark on the self-adhesive backing directs you to the location of the tube connection.

Do not store the Accu-Chek LinkAssist device pre-tensioned. The tensioning element should be completely outside of the base. Avoid storing the insertion device in extreme temperatures, such as a hot car in the summer.

If needed, wipe the outside of the Accu-Chek LinkAssist insertion device with a cloth moistened beforehand with water, a mild hand soap or a standard disinfectant (e.g. 70% ethyl alcohol). Do not dip the insertion device into the cleaning fluid. Dry the insertion device thoroughly with a soft, clean cloth.

Please place the device in the rubbish bin or other suitable container.

Yes. This enables you to reach hard-to-access infusion sites, e.g. on your lower back.

In case the infusion set gets stuck in the insertion device, ensure the safety catch is in place; carefully push the tensioning element back into the base without pointing the insertion device toward any body part or somebody else. Make sure not to compress the base during application.