Accu-Chek Guide Me
FAQ
Test strips
<p>Explore the different ways you can simply handle Accu-Chek Guide test strips when removing them from the spill-resistent test strip vial:</p><p>Front slide<br>Side pinch<br>Pinch and pull<br>Back slide</p><p>Remember to follow all instructions in the package insert (wash and dry hands, do not bend or get dirt on the test strip, and close the cap tightly when finished).</p>
<p>The user will receive an E-4 error code.</p>
<p>Yes, as with any test strip, heat, humidity and other environmental conditions can affect strips.</p>
<p>No, the meter will no longer provide an automatic warning message telling customers that their vial of test strips will soon expire or lock them out once they have expired.</p>
<p>Yes. The Accu‑Chek Guide test strips have a protective coating along the entire length of the test strip. The end of the strip, where blood is applied, has a protective layer that allows quick absorption of blood while protecting the reagent inside. Touching the test area with clean hands will not affect it. However, if you have moisture or dirt on your hands, you could contaminate the dosing area.</p>
Meter Settings
<p>By pressing the left arrow button, you can view the last test result taken. The Last Result feature allows you to display both your current BG result along with the time and date of the most recent BG result (within 24 hours).</p>
<p>The meter prompts you to set the time and date the first time you turn the meter on or if an error occurs. Meter data is not lost when changing the batteries.</p>
<p>Not on the meter, but through the mySugr app.</p>
<p>Yes they are stored in memory but are not accessible by the user. The memory stores up to 40 error codes. If the user would like to view this in the memory, they would need to call Customer Care to be walked through steps on how to obtain.</p>
<p>You can wirelessly and automatically synchronise your diabetes information with a mobile device. The time and date on the meter synchronise to the time and date on the paired device each time the meter sends data to the paired device.</p>
General Use
<p>The Power/Set Button on the side of the meter turns the meter on and off.</p>
<p>It is important to keep the meter and lancing device clean and disinfected. During normal testing, any blood glucose meter or lancing device may come in contact with blood. All parts of the kit are considered biohazardous and can potentially transmit infectious diseases from bloodborne pathogens.</p>
<p>The battery life shelf life is 36 months/3 years from date of manufacture.</p>
<p>No</p>
<p>The meter will retain the time and date settings for 40 seconds.</p>
<p>The meter requires two batteries to power the added value features, such as the LCD display, and connectivity with the Bluetooth® wireless technology.</p>
General questions
<p>No, the Accu-Chek Guide Me meter does not require manual coding</p>
<p>Always wash your hands before performing a test.</p>
Get in touch
Give us a call
Phone:1800 434 121 (toll free)
Hours: 9:00am to 5:00pm AEST
Monday to Friday excluding public holidays