Product Support

Accu-Chek Combo

IMPORTANT:

Roche is phasing out consumables for all Accu-Chek insulin pumps in Australia by the end of June 2026. Please consult your healthcare professional to ensure a smooth transition to an alternative therapy.

Product Support

Accu-Chek Combo

IMPORTANT:

Roche is phasing out consumables for all Accu-Chek insulin pumps in Australia by the end of June 2026. Please consult your healthcare professional to ensure a smooth transition to an alternative therapy.

FAQs

Bubbles naturally occur in all liquids, including insulin, when they undergo a fairly rapid temperature change, i.e. warm to cool.

To help to prevent bubbles, remove insulin from the fridge at least an hour before use. If you are self-filling cartridges, make sure to fill the cartridge with room-temperature insulin and draw it from the vial slowly and steadily.

You should regularly check your cartridge and tubing for bubbles and prime out any that you find. Always remember to disconnect from your insulin pump before priming.

Because Accu-Chek insulin pumps can be disconnected at the infusion site you can remove the pump temporarily (for up to an hour) to bathe, go swimming or take part in contact sports.

Always remember to check your blood glucose and correct as needed before disconnecting your insulin pump and again when you reconnect. If you are intending to be disconnected from your pump for longer than an hour, you should check your blood glucose regularly throughout the time you are disconnected, reconnecting and correcting as necessary.

You should discuss your personal requirements for disconnecting from your insulin pump with your healthcare professional before going ahead.

Refer to the Accu-Chek TenderLink quick reference guide for the steps required to insert the Accu-Chek TenderLink infusion set.

Get in touch

Send us a message

We'll get back to you within 3 business days.

Email us
Give us a call

Phone:1800 434 121 (toll free)
Hours: 9:00am to 5:00pm AEST
Monday to Friday excluding public holidays