Legal and Privacy
No warranty and no liability
While Roche is making great efforts to include accurate and up-to-date information, we make no representations or warranties, express or implied, as to the accuracy or completeness of the information provided on this Website and disclaim any liability for the use of this site or any site linked to it. Roche may change this site at any time without notice but does not assume any responsibility to update it. All users agree that all access and use of this Website and on any Website linked to from this site and the content thereof is at their own risk. Neither Roche nor any other party involved in creating, producing or delivering this Website or on any Website linked to from this site shall be liable in any manner whatsoever for any direct, incidental, consequential, indirect or punitive damages arising out of your access, use or inability to use this Website or any Website linked to from this site, or any errors or omissions in the content thereof.
No offer and no solicitation
The information provided on this Website does not constitute an offer of or solicitation for the purchase or disposal of, trading or any transaction in any Roche securities. Investors must not rely on this information for investment decisions.
This page may contain forward-looking information. Such information is subject to a variety of significant uncertainties, including scientific, business, economic and financial factors, and therefore actual results may differ significantly from those presented.
Links to third party pages are provided for convenience only. We do not express any opinion on the content of any third party pages and expressly disclaim any liability for all third party information and the use of it.
ACCU-CHEK, ACCU-CHEK ACTIVE, ACCU-CHEK AVIVA CONNECT, ACCU-CHEK AVIVA EXPERT, ACCU-CHEK GUIDE, ACCU-CHEK MOBILE, ACCU-CHEK PERFORMA, PERFORMA NANO, PERFORMA COMBO, CLIXMOTION, FASTCLIX, MULTICLIX, SOFTCLIX, SAFE-T-PRO PLUS, ACCU-CHEK FLEXLINK, ACCU-CHEK LINKASSIST, ACCU-CHEK RAPID-D LINK, ACCU-CHEK SPRIT COMBO, ACCU-CHEK TENDERLINK, ACCU-CHEK 360°, ACCU-CHEK CONNECT and ACCU-CHEK SMART PIX are all registered trademarks owned by or licensed to a member of the Roche Group. All other trademarks are the property of their respective owners. © 2017 Roche Diabetes Care.
The Website of Roche and the information contained and referenced therein are for informational purposes only. Any reproduction, retransmission or other use is strictly prohibited. Request for permission to reproduce any information contained on this Website should be addressed to the Roche Webmaster.
Roche is liable for damage for which it is responsible only if it is attributable to: - culpable breach of a duty fundamental to the Agreement caused in such a way that it jeopardises the Agreement purpose, or wilful misconduct or gross negligence on the part of Roche.
In the case of a breach of significant contractual duties without a charge of wilful misconduct or gross negligence, Roche is conditionally liable as per Section 3 below, but only for the foreseeable damages or the yearly license fee, whichever is less, up to a maximum of € 100,000. The same applies for damage caused by gross negligence on the part of staff who are not legal representatives of Roche.
Roche is not liable for incidental, indirect, and consequential damages, damages as a result of an error, or lost income, provided that it cannot be traced back to wilful misconduct or gross negligence on the part of Roche representatives. Particularly, all liability for incidental, indirect, and consequential damages whether directly or indirectly caused by the Roche Application Software is excluded, insofar as this is permissible by law.
Roche’s liability for personal injury damage, damage covered by product liability laws or other applicable legal regulations remains unaffected by these liability limitations.
The Licensee is responsible for the contents of documents, forms, data elements, data catalogues and decision trees belonging to the Licensee and which are processed by the Roche Application Software. Furthermore, Roche is not responsible for the security of the Licensee's data. The Licensee must ensure through suitable security procedures that the data can be restored at any time with an acceptable amount of work.
The Licensee is solely responsible for all effects and consequences of loading patches onto the operating system or the system software. This excludes patches provided by Roche to fulfil its contractual obligations.
The Licensee is responsible for the maintenance, security and integrity of the hardware, system software, anti virus software and its ongoing management and network environment.
The Licensee is solely responsible for all data stored in the database, e.g., patient data, test requirements and results.
The Licensee is solely responsible for the content, structure, consistency and correctness of all rules applied, e.g., multiple-stage diagnostic decision trees or validation rules.
Roche is not liable for the Licensee’s selection, application, and use of the Roche Application Software. This applies in particular if the hardware, the operating system, the databases or the data catalogues and data elements provided are unsuitable for the Roche Application Software. Roche is not liable for the results of the Roche Application Software arising from the data catalogues and data elements provided or decision trees entered by the Licensee. Except for errors in the Roche Application Software covered by Roche’s warranty, the use of the Roche Application Software is at the Licensee’s sole risk. The Licensee declares that it is familiar with the Roche Application Software and has satisfied itself that it is suitable.
F. Hoffmann La-Roche AG's Online Privacy Statement
Thank you for visiting a Roche Website or interacting with us via e-mail.
At Roche, we understand that protecting the privacy of visitors to our Web sites is very important and that information about your health is particularly sensitive. That’s why we have taken the necessary steps to meet worldwide data privacy requirements. We treat your personal data according to the Roche Directive on the Protection of Personal Data, and to the laws of the EU, Switzerland and other applicable local laws which regulate the storage, process, access and transfer of personal data.
We only collect personally identifiable information about you if you choose to give it to us. We do not share any of your personally identifiable information with third parties for their own marketing use unless you explicitly give us permission to do so. Please review this Privacy Statement to learn more about how we collect, use, share and protect information online.
There are two general methods that Roche uses to collect information from you online:
Information We Get
- Personal identifiable information: You can visit our Web sites without providing any personal information. We may collect your personally identifiable information (such as name, address, telephone number, e-mail address or other identifying information) only when you choose to submit it to us. We may also collect health information about you that you provide by responding to our questions or surveys.
- Aggregate information: In some cases we also remove personal identifiers from data you provide to us and maintain it in aggregate form. We may combine this data with other information to produce anonymous, aggregated statistical information (e.g. number of visitors, originating domain name of the Internet Service Provider), helpful to us in improving our products and services.
Automatically Collected Information
We and some third party providers we work with automatically receive certain types of information whenever you interact with us on our sites and in some e-mails we may send each other. Automatic technologies and services we use may include, for example, Web server logs/IP addresses, cookies, Web beacons and third party application and content tools.
Web Server Logs/IP Addresses. An IP address is a number assigned to your computer whenever you access the Internet. All computer identification on the Internet is conducted with IP addresses, which allow computers and servers to recognize and communicate with each other. Roche collects IP addresses to conduct system administration and report aggregate information to affiliates, business partners and/or vendors to conduct site analysis and Web site performance review.
Web Beacons. On certain Web pages or e-mails, Roche may utilize a common Internet technology called a "Web beacon" (also known as an "action tag" or "clear GIF technology"). Web beacons help analyze the effectiveness of Web sites by measuring, for example, the number of visitors to a site or how many visitors clicked on key elements of a site.
Web beacons, cookies and other tracking technologies do not automatically obtain personally identifiable information about you. Only if you voluntarily submit personally identifiable information, such as by registering or sending e-mails, can these automatic tracking technologies be used to provide further information about your use of the Web sites and/or interactive e-mails to improve their usefulness to you.
Services: We may provide services based on third party applications and content tools on certain Roche Websites such as Google Maps or QUARTAL FLIFE. These third parties may automatically receive certain types of information whenever you interact with us on our sites using such third party applications and tools.
You have several choices regarding your use of our Web sites. You could decide not to submit any personally identifiable information at all by not entering it into any forms or data fields on our sites and not using any available personalized services. If you choose to submit personal data, you have the right to see and correct your data at any time by accessing the application. Certain sites may ask for your permission for certain uses of your information and you can agree to or decline those uses. If you opt-in for particular services or communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in each communication. If you decide to unsubscribe from a service or communication, we will work to remove your information promptly, although we may require additional information before we can process your request.
As described above, if you wish to prevent cookies from tracking you anonymously as you navigate our sites, you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.
Roche uses technology and security precautions, rules and other procedures to protect your personal information from unauthorized access, improper use, disclosure, loss or destruction. To ensure the confidentiality of your information, Roche uses also industry standard firewalls and password protection. It is, however, your personal responsibility to ensure that the computer you are using is adequately secured and protected against malicious software, such as trojans, computer viruses and worm programs. You are aware of the fact that without adequate security measures (e.g. secure web browser configuration, up-to-date antivirus software, personal firewall software, no usage of software from dubious sources) there is a risk that the data and passwords you use to protect access to your data, could be disclosed to unauthorized third parties.
Use of Data
Roche, including the subsidiaries, divisions and groups worldwide and/or the companies we hire to perform services on our behalf will use any personally identifiable information you choose to give us to comply with your requests. We will retain control of and responsibility for the use of this information. Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.
The information, which is also used for different HR purposes (Performance Management, Succession decisions or Development actions), will be helpful for us to better understand your needs and how we can improve our products and services. It helps us also to personalize certain communications with you about services and promotions that you might find interesting. For example, we may analyse the gender or age of visitors to sites about a particular medication or disease state, and we may use that analysis of aggregate data internally or share it with others.
Data Sharing and Transfer
Roche shares personally identifiable data about you with various outside companies or agents doing technological maintenance or working on our behalf to help fulfil business transactions, such as providing customer services, sending marketing communications about our products, services and offers. We may also share personally identifiable data with our company's subsidiaries and affiliates. All these companies and agents are required to comply with the terms of our privacy policies.
We may also disclose personally identifiable information for these purposes:
- in connection with the sale, assignment or other transfer of the business of the site to which the data relates;
- to respond to appropriate requests of legitimate government agencies or where required by applicable laws, court orders, or government regulations; or
- where needed for corporate audits or to investigate or respond to a complaint or security threat.
No Third-Party Direct Marketing Use. We will not sell or otherwise transfer the personally identifiable information you provide to us at our Web sites to any third parties for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent for your data to be shared in this manner.
E-mail a Friend or Colleague. On some Roche sites, you can choose to send a link or a message to a friend or colleague referring them to a Roche Web site. E-mail addresses you may provide for a friend will be used to send your friend information on your behalf and will not be collected or used by Roche or other third parties for additional purposes.
Links to Other Sites
Our sites contain links to a number of Web sites that may offer useful information to our visitors. This Privacy Statement does not apply to those sites, and we recommend communicating to them directly for information on their privacy policies.
Privacy Statement for Children
Our Web sites are directed at an adult audience. We do not collect any personally identifiable information from anyone we know to be under the age of 13 without the prior, verifiable consent of his or her legal representative. Such legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted.
Additional Information on Web Sites
If a Web site has particular provisions relating to privacy that differ from those stated here, those provisions will be disclosed to you on the page on which personally identifiable information is collected.
Note to Users of Business or Professional Web Sites
If you have a business or professional relationship with Roche, we may use information you submit on our sites, including sites intended specifically for business and professional users, to fulfil your requests and develop our business relationship with you and the entities you represent. We may also share such information with third parties acting on our behalf.
Updates to Privacy Statement
From time to time, Roche may revise this online Privacy Statement. Any such changes to this Privacy Statement will be promptly communicated on this page. Continued use of our sites after receiving notice of a change in our Privacy Statement indicates your consent to the use of newly submitted information in accordance with the amended Roche Privacy Statement. The effective date of this Privacy Statement is 1 November 2005.
Access, Corrections and Further Information
Please email us at email@example.com if you would like to:
i. request access to your personal information held by Roche;
ii. request an amendment or correction of your personal information held by Roche;
iii. ask us to remove your personal information from our system; or
If you have any questions or would like to know more about our privacy practices, please contact Roche by one of the following means:
Roche Diabetes Care Australia Pty Ltd
PO Box 955
Castle Hill NSW 1765