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For Healthcare Professionals

The Accu-Chek Academy contains information specifically for healthcare professionals that have a keen interest in diabetes management.

Join now to receive information on diabetes related news, tools to enable structured self-monitoring of blood glucose, exclusive offers, and more! Registration is free.

Join now by clicking the link below to visit the Accu-Chek Academy today.

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Under 18?

This section is for under 18's and contains a great interactive tool to help you and your family learn more about diabetes.

Managing Diabetes

- The interactive web tool for children and families. It may be helpful to look at this section with your parents at first.

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Products

Data Management

Accu-Chek 360˚

  • Can I print the reports and a graph in a language other than the language in which the application is installed?
  • Does the Accu-Chek 360° Diabetes Management system address the needs of users who do not want all of the features it has to offer as well as those that want more? Can features be turned off if they are not being used or needed?
  • Does the Accu-Chek 360° Diabetes Management system have any advanced reporting options?
  • Does the Accu-Chek 360° Diabetes Management system offer the ability to print, email and fax information?
  • What is auto-detect?
  • Why would a healthcare professional use the population-management tool?

Accu-Chek Smart Pix

  • Error signals on device
  • Errors without error signals
  • Is Accu-Chek Smart Pix compatible with all Accu-Chek meters and Insulin Pumps?
  • Is Accu-Chek Smart Pix compatible with Mac?
  • Is Accu-Chek Smart Pix compatible with Vista?
  • Can Accu-Chek Smart Pix store your readings in your computer?
  • Can I download information into my Accu-Chek Smart Pix from multiple meters?
  • Does Accu-Chek Smart Pix need to be used in a computer that is connected to the Internet to work?
  • How can I download Accu-Chek Smart Pix software updates?
  • How can I know which Accu-Chek Smart Pix Version am I using?

Infusion Sets

  • Are there disadvantages associated with steel needle sets?
  • Do infusion sets contain softening agents?
  • Does it hurt to wear an infusion set?
  • How often do I need to change my infusion site?
  • My infusion site sometimes hurts. What can I do?
  • My lifestyle is active – always on the go. Can I still enjoy all my favourite activities with the pump?
  • My set doesn't stick as well during the summer. How can I fasten it better?
  • What about allergies?
  • Which pump does my set fit on?

Accu-Chek LinkAssist

Insulin Pumps

Lancing Devices

Accu-Chek Multiclix

  • Can Accu-Chek Multiclix be used for alternative site testing?
  • Can Accu-Chek Multiclix be used on more than one person?
  • Can I change to the next lancet while the device is primed?
  • Can I re-select a lancet used before?
  • Can I re-use a drum?
  • Can I use a lancet more than once?
  • Does Accu-Chek Multiclix contain latex?
  • How do I dispose of a used drum?
  • What happens if expired lancets are used?
  • What if the Accu-Chek Multiclix does not prime?
  • What is the right way to clean Accu-Chek Multiclix and how often should I clean it?
  • What is the right way to store the drums?
  • Which penetration depth should I use?

Accu-Chek Softclix

  • Can Accu-Chek Softclix lancing device be used for alternative site testing?
  • Can Accu-Chek Softclix lancing device be used on more than one person?
  • Can I use a lancet more than once?
  • Does Accu-Chek Softclix lancing device or the Accu-Chek Softclix lancets contain latex?
  • How do I dispose of a used lancet?
  • How should I best prepare for blood sampling?
  • Is it correct to discard the first drop of blood?
  • May I squeeze the fingertip to get more blood?
  • What can I do to ensure I obtain enough blood?
  • What happens if expired lancets are used?
  • What if I obtain no blood at all?
  • What is the right way to clean Accu-Chek Softclix lancing device and how often should I clean it?
  • What is the right way to store the lancets?

Meter Systems

Accu-Chek Go System

  • Can Control or AST measurements be marked as such?
  • Can the alarm clock/test reminder be silenced for a meeting?
  • Can the customer also pull out the strip manually?
  • Does the meter lose its memory or the time and date setting when the battery is changed?
  • How do the alarm clock function/ test reminders work?
  • How does the strip expiration feature work?
  • How does the target range work?
  • How does the under-dosing detection feature work?
  • How does the user exit from the setup mode?
  • How does the user get into set-up mode?
  • How long is the test strip shelf life?
  • How long will the battery last?
  • Is Accu-Chek Go meter suitable for use by health care professionals?
  • Is cleaning required for the Accu-Chek Go meter?
  • Is it possible to de-activate the beep tone, target range or alarm times?
  • Is it possible to erase results from the memory?
  • Is re-dosing possible in the event that the first attempt to get enough blood was unsuccessful?
  • What happens if the code chip is not changed when a new vial is opened?
  • What happens when blood is applied before the test strip symbol and flashing drop of blood appear?
  • What is the difference between the beep tone and Acoustic Mode?
  • What kind of desiccant do we use with the test strips?
  • Which alternate sites (AST) areas can the meter test?

Accu-Chek Integra System

  • Can I distinguish between my capillary blood values and control readings in the memory?
  • Can I insert rechargeable batteries?
  • Can the test strip also be removed by hand?
  • Couldn’t the Accu-Chek Integra meter be thinner?
  • Does the Accu-Chek Integra meter need to be cleaned?
  • Does the meter lose its memory or the time and date settings when the batteries are changed?
  • How does the meter avoid unreliable readings from a soiled optical measuring unit?
  • How does the under-dosing detection work?
  • How long do the batteries last?
  • How reliable is the barcode reader?
  • Is data management possible with the Accu-Chek Integra system?
  • Is it possible to put the drum in the wrong way?
  • Is re-dosing possible if the first attempt to get enough blood was not successful?
  • Is the Accu-Chek Integra system suitable for alternate site testing (AST)?
  • Is there an onboard stability control?
  • What does automatic coding mean?
  • What does the test strip quality check mean?
  • What happens if a partly used drum is inserted?
  • What happens if the batteries are put in the wrong way?
  • Why are there 17 test strips in the drum?
  • Why does the Accu-Chek Integra test strip transport mechanism stop briefly before the test strip reaches the measuring position?
  • Why is it crucial to wait until the hand icon appears in the display before applying blood?
  • Why is there a display lid?
  • Why should the batteries only be changed when a new drum is put in?

Accu-Chek Performa

  • Can I re-dose the test strip?
  • Can I use a test strip from another Accu-Chek system in the Accu-Chek Performa meter?
  • Can I use an expired test strip?
  • Can I use the code keys from other Accu-Chek meters in the Accu-Chek Performa meter?
  • Can the Accu-Chek Performa be used for alternate site testing (AST)?
  • Do control test values stay in the meter’s memory?
  • Does maltose interfere with the Accu-Chek Performa test strip?
  • How did Roche Diagnostics determine the test strip design?
  • How do I download test results to my computer?
  • How do I exit set-up mode?
  • How do I perform a control test with the new automatic control ID feature?
  • How does Accu-Chek Performa system technology differ from other Accu-Chek meters?
  • How does the meter determine if the control test is in range?
  • How does the under-dosing detection feature work?
  • How long is the test strip shelf life?
  • Is the Accu-Chek Performa system approved for use in clinical settings such as hospitals?
  • What happens if the control result is out of range?
  • What test principle does the Accu-Chek Performa system use, and why?
  • What’s new about the Accu-Chek Performa test strip technology?
  • What’s new about the test strip container?
  • Why does the Accu-Chek Performa system still use a code key?
  • Why does the test start even if yellow still shows in the capillary window?

Accu-Chek Performa Nano

  • Can I re-dose the test strip?
  • Can I silence the test reminders for a meeting or other needs?
  • Can I use the code chips from other Accu-Chek meters in the Accu-Chek Performa Nano meters?
  • Do control test values stay in the meter’s memory?
  • Does maltose interfere with the Accu-Chek Performa test strips?
  • How do I download my blood glucose results to my computer?
  • How do I get into set-up mode?
  • How do test reminders work?
  • How does the Accu-Chek Performa Nano system technology differ from other meters?
  • How does the meter determine if the control test is in range?
  • Is the Accu-Chek Performa Nano meter approved for use in clinical settings?
  • Is the Accu-Chek Performa Nano suitable for alternate site testing (AST)?
  • What happens if the control result is out of range?
  • What is the clock backup feature?
  • What test principle does the Accu-Chek Performa Nano meter use, and why?
  • Why do the Accu-Chek Performa Nano systems still use a code chip?
  • Why does the test start even if yellow still shows in the capillary window?
  • Why is my clock not set to the correct time?

Accu-Chek Mobile Meter System

  • Can Accu-Chek Mobile be used in the professional sector (hospital or doctors office)?
  • Can I change the batteries if a cassette with remaining tests is still inserted?
  • Can I reuse a cassette which was taken out of the meter still holding several tests?
  • Can I use rechargeable batteries?
  • Can the brightness of the OLED display be adjusted?
  • Can the loudness of the beep tones be adjusted?
  • Can the system be used for neonates?
  • Can the user delete stored results?
  • Does Accu-Chek Mobile need to be cleaned?
  • Does the meter provide information when the tests are expired?
  • Does the OLED display need more power than LCD Displays?
  • Does the user lose the memory or the time & date setting when changing the battery?
  • How can I check if the result of the control test is ok?
  • How long do the batteries last?
  • How many test results can be stored?
  • How reliable is the coding process via RFID?
  • What happens when I insert a cassette?
  • What is an RFID tag?
  • What sample quantity can the test area accept?
  • What type of flags can be used to further describe the environment a test was performed in?
  • What types of averages are available?
  • Why are the batteries inserted when Accu-Chek Mobile is delivered?
  • Can I also use control solution from other systems to perform a control test?
  • How robust is the motor and the mechanism?

Multiclix safety notice
Sweet Talk by Accu-Chek

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